Key Account Manager

The Opportunity

MassMutual Strategic Distributors (MMSD) is looking for an experienced and passionate Key Account Manager. You will be responsible for management of all aspects of assigned institutional (non-wholesaled) strategic accounts and own the overall relationship with the strategic partner responsible for achieving sales results, market share growth, driving penetration into the firm through superior service. You will keep a keen eye on operations, client/advisor experience and overall account satisfaction. You will collaborate with other teams and lead initiatives related to operations, service, marketing/promotion, compliance and legal.

The Team

We’re growing and our clients deserve the best.  MMSD’s annuity strategy is focused growth of top line sales with existing partnerships. MMSD is making significant investments in technology, sales, operations, marketing, and product development. Our strategy will be driven by the MMSD Annuity Team working across the enterprise where we will prioritize a dynamic, agile, and entrepreneurial culture.

The Impact:

• Responsible for the overall relationship with Institutional Strategic Partner: sales results, market share, engagement plan, service, expanding product offerings, operations, compliance and overall client satisfaction.

• Coordinate and facilitate regular (minimum quarterly) in-person stewardship meetings with assigned accounts.

• Understand the assigned accounts’ culture, systems, requirements and develop value add programs to increase market share.

• Responsible for the development, execution and achievement of firm business plans. 

• Ownership of initiatives/work efforts/projects supporting assigned accounts. Accountable for budget management, coordination of project execution and managing communications.

• Measure returns on investments with overall firm relationship. 

• Develop, align and execute all promotion, sales and support services for assigned accounts to achieve growth objectives. 

A successful Key Account Manager will possess the following skills and competencies:

• Accountability: Follow through on promises and commitments, take charge in the face of challenges/difficulties, address emerging problems with focus and urgency.

• Communication: Employ effective communication skills (written, verbal, visual), effective conflict resolution and foster open communication.

• Agility: Anticipate and resolve complex problems, learn in real time, track results and pivot to new approaches where needed, thrive on feedback and demonstrate a can-do attitude.

• Resilience: Make sense of complex information to solve problems, exhibit confidence during difficult times, react to change as an opportunity

• Courage: Creative problem solving, take risks with new approaches, learn from both success and failure and challenge the status quo.

• Leading Others: Foster a collaborative environment, partner across function and business units, promote an open, diverse exchange of ideas.

The Minimum Qualifications

• High school diploma or GED

• 3+ years of experience as a Key Account Manager, with a focus on life or annuity products

• Series 6 & 63 at time of application

• Required Travel: Up to 25%

The Ideal Qualifications

• Bachelor’s Degree

• 5+ years of annuity key account management experience

• Strong knowledge of annuity solutions and marketplace

• Strong working knowledge of financial services industry, third-party distribution, operations and supporting technology

• Must be a detail oriented and well-organized self-starter with high energy and creativity

• Excellent organization and time-management skills. Ability to prioritize multiple tasks and projects under pressure

• Strong analytical, verbal, written communication and presentation skills required

Compensation: $90K-$110K base range plus sales-based incentive opportunity resulting in a total target compensation package of $150K-$175K

What to Expect as Part of MassMutual and the Team

• Regular meetings with the MMSD Team and manager)

• Focused one-on-one meetings with your manager

• Access to mentorship opportunities

• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups

• Access to learning content on Degreed and other informational platforms

• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

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