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The ideal Assistant Service Experience Manager candidate is goal-oriented, enthusiastic about the business of fashion and has demonstrated skills in the areas of influencing, collaborating and is committed to driving results and providing an exceptional customer experience.
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A day in the life...
- Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience
- Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes
- Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer driven initiatives
- Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement within the organization
- Assist with protecting security and privacy of customer information including education, compliance and disposition of issues
- Perform all Service Experience, Cash Room and Communication procedures as applicable
- A t rack record of successful results, for example, strong productivity and achievement of goals
- Strong organizational, delegation and follow-through skills
- Clear and effective writ ten and verbal communication as well as strong interpersonal skills
- The a bility to prioritize multiple tasks in a fast paced environment.
- Proficiency in multiple operating systems such as, MS Windows, iOS and Android
- A high school diploma, or equivalent (preferred)
Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .
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