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Shift Supervisor – Full-Time (EMS) Days
Location: Brecksville, Ohio
Company: Amerimed EMS
Are you a dedicated EMS professional with a passion for leadership and operational excellence? Amerimed EMS is seeking a full-time Shift Supervisor to join our Cleveland team. This role is crucial in maintaining high-quality service, fostering teamwork, and ensuring operational efficiency within our growing organization.
Position Summary
The Shift Supervisor oversees daily EMS operations, providing leadership and support to crews while ensuring compliance with company and industry standards. This position requires a strong communicator, an adaptable problem-solver, and a mentor to EMTs and paramedics.
Responsibilities
Operational Oversight
- Lead and support EMS crews during shifts as the primary point of contact for operational issues.
- Ensure timely dispatch, resource allocation, and readiness of crews and equipment.
- Manage shift scheduling and adjust staffing as necessary.
Quality Assurance
- Review run tickets and documentation for compliance with policies and regulations.
- Provide constructive feedback and coaching on documentation and protocol adherence.
Team Leadership and Development
- Foster a collaborative and positive team environment, promoting professionalism and adherence to company values.
- Assist in onboarding and training new employees, ensuring they meet operational expectations.
Employee and Stakeholder Support
- Address questions and concerns from employees, patients, and clients during the shift.
- Escalate unresolved issues to the Division Manager, ensuring professional communication and resolution.
Compliance and Safety
- Enforce safety protocols and regulatory compliance, including vehicle and equipment checks.
- Monitor adherence to HIPAA and other patient confidentiality standards.
Administrative Duties
- Document and report operational and personnel issues to the Division Manager.
- Assist with inventory management to ensure ambulances are fully stocked and prepared.
Qualifications
Licensing and Certification
- Valid State EMS License at the EMT, EMT-I, AEMT, or Paramedic level.
- Valid driver’s license with a clean driving record.
Education and Experience
- High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
- Minimum of three years of experience in ambulance services or two years of supervisory/managerial experience.
Key Skills and Traits
- Strong interpersonal and leadership skills with the ability to mentor and support staff.
- Proven ability to work independently and maintain accountability for outcomes.
- Commitment to providing outstanding service and fostering customer satisfaction.
- Flexibility to adapt to dynamic scheduling needs, including nights, weekends, and holidays.
- Professionalism, punctuality, and a neat appearance while on duty.
Why Join Amerimed EMS?
- Be a part of a company that values teamwork, professionalism, and service excellence.
- Play a vital role in the growth and success of our Cleveland, Ohio operations.
- Opportunities for professional growth and leadership development.
Ready to lead and make a difference?
Apply now to join Amerimed EMS as a Shift Supervisor and be a part of a dedicated team committed to providing exceptional emergency medical services.
