Work Cafe Senior Concierge

The Work Café Sr. Concierge performs the operations and service functions within the Work Café, including adherence to security, reconciliation and monitoring policies and procedures, including routine ATM tests. S/he specializes in the Work Café customer experience and is responsible for creating a professional environment that is engaging and welcoming for customers. S/he is responsible for the coordination of co-working, meeting facilities and booking room within the space, including assistance with Work Café events and programming. S/he will support the needs of customers by assisting with routine transactions and coordinating more specialized support with Work Café Relationship Managers and other Santander resources. Acts as first point of contact for consumer and business clients. Assists clients with resolving product, service or account issues, opening or closing accounts, processing transactions, logging requests, and escalating complex issues to the appropriate team for timely resolution. Sells targeted products/services as part of client-initiated interactions. Responsible for maintaining operational integrity. Essential Functions/Responsibility Statements: Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. Maintains forms / files in Work Café and sends documents monthly to analysts for testing. Performs sporadic ATM tests to check for performance. Maintains appropriate audit logs for the Work Café. This position will provide support for and travel between Work Cafe, Brooklyn, NY and Fulton & Nostrand branch Brooklyn, NY. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: Associate's Degree or equivalent work experience. Work Experience: 3+ years; Proven retail branch experience. Skills and Abilities: Broad knowledge of Company policies and procedures, services and products. Extensive knowledge of branch operations and regulatory requirements. Excellent organizational, communication and interpersonal skills. Excellent cash-handling skills. Good analytical and problem-solving skills. Enthusiasm for creating an exceptional customer experience (greeting customers with a smile, learning their names, knowing the community, etc.). Passion for demonstrating and promoting digital products and services.