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The Service Technician II under minimal direction, provides end user software, hardware, and network support and assistance. diagnoses, and resolves routine to somewhat complex hardware, software, and network related issues. Responds to helpdesk calls and tickets in a timely manner and documents.
Salary Details: $20.29/per hour up to $33.64/ per hour based on relevant experience.
Responsibilities:
- Under minimal direction, monitors Serivice Desk communication channels. Responds and records service requests and incidents in the ticketing System. Updates tickets with appropriate information thoughtout the ticket lifecycle.
- Under minimal direction, installs, supports, and upgrades computers, POS workstaions, and associated peripherals and software. May create software installation packages or images.
- With minimal direction, troubleshoots and resolves routine to somewhat complex level one/two hardware, software, and network issues.Escalates complex and/or high priority issues to the appropriate support groups for resolution.
- Assist senior park and corporate IT staff as needed and directed.Can complete assgned task with minimal direction.
- Provides user systems access.Ensures appropriate approval is provided and documented.
- May lead service desk related projects.
- Acts as a technical liaison between IT and guests and other associates. Always acts in a professional and respectful manner.
Qualifications:
- Vocational / technical training in IT
- 0-2 years of work related experience
- Valid drivers license is required
- CompTIA A+ or Network+ certification, preferred
- Ability to work nights, weekends and holiday periods to meet business needs
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