Dedicated Account Support

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Purpose

The Client Relationship group (Strategic Account Management) is a critical part of the Biologics team focusing on larger scale client relationships that encompass almost all of Biologics’ business units.  The core purpose of this team is to mitigate potential service errors and reduce the business risk of complex accounts through greater management oversight.

The Sr. Associate, Client Management is responsible for managing projects focused on the implementation and/or ongoing management of program sourced to Biologics by McKesson by a pharmaceutical company client.

The Sr. Associate, Client Management serves as a client contact in supporting the ongoing maintenance of an account and is responsible for providing solutions that proactively meet client program requirements.

The Sr. Associate, Client Management will support the relationship between the client-manufacturer and Biologics by McKesson and contribute to cross-functional teams across business units.

Key Responsibilities

Customer Relationship Management

• Provides customer with proactive consultative services on process improvement, revenue generating & cost saving opportunities.
• Responsible for written and verbal (non-sales and non-IT specific) communication to the client.
• Contributes to Quarterly Business Reviews to the client on the state of their business and outlines opportunities for enhancement, growth, efficiency, etc.

Project Management

• Provides patient updates on pending and active refill patients in timely manner to client and field contacts
• Updates standard and ad hoc reports as required, provides additional status updates to the client contacts
• Responsible for identifying project priorities with customers and communicating priorities to internal operations and BI team.
• Assist operations team as needed with escalated cases

Account Management

• Support Account/Program Manager with documentation of all client engagement
• Serves as the first point of contact for day-to-day program issues from client reimbursement field team.
• Involves team members as needed to resolve all issues within reasonable time frames and escalates issues to the team leader as necessary. Interacts with all internal departments to assist as needed in providing business understanding.
• Understands, evaluates, and interprets data in order to accurately summarize meaning of information to the customer.

Minimum Requirement

Degree or equivalent and typically requires 2+ years of relevant experience.

Education

4-year degree in related field or equivalent experience

Critical Skills

• 2+ years experience in project management.
• 2+ years business experience in Healthcare, Pharmaceutical, Account/Client Management, Finance, Distribution
• Collaborative, customer focused, and able to create visible value to client and within the organization
• Proven ability to handle multiple projects toward effective solutions and according to budget and timelines
• Advanced project management and organization skills
• Detailed understanding and experience with process documentation and improvement
• Analytical ability to take an opportunity, notice trends, research and suggest solutions to the customer.
• Experience with Microsoft Office Suite, including Visio and Project
• Advanced skills in Microsoft Excel, and PowerPoint
• Excellent verbal and written communication skills
• Ability to develop strong team relationships and bring individuals together to focus on team goals

Work Environment

• Professional office environment
• 10% travel may be required

Candidates must be authorized to work in USA. Sponsorship is not available for this role.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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