Retail Market Manager

Location: On site at location listed in job posting. 

SUMMARY

The Retail Market Manager will be responsible for building a high performing Banking Center team and deliver well balanced results in all aspects of Retail Banking. Responsibilities include growing profitability, advice driven sales, associate coaching, operational excellence, customer experience, and workforce management. An effective Retail Market Manager demonstrates a high level of emotional intelligence, effective change management, and strong communication skills.

Ideal candidate must be available to effectively support a broad number of banking centers within the market.

Specific responsibilities to include:

Strategic leadership

• Coaches, leads and manages Banking Center Managers and teams to ensure all strategic initiatives are executed effectively.
• Implement the vision for driving growth and profitability by executing on Retail Banking strategy within the Market.
• Provide visionary leadership to the Retail Banking team, fostering a culture of customer focus.
• Collaborate with peers and Retail Banking Executive to align goals with the overall organizational strategy.

• Models and demonstrates First Horizon Bank (Firstpower) culture. Promotes a positive work culture by increasing and supporting associate engagement and develops plans to improve associate experience scores. Creates a winning culture through consistent recognition.
• Involved in the community and actively serves in a leadership capacity in support of bank programs.

Sales and business development

• Implement and coach advice driven sales process.
• Drive business growth by establishing and achieving goals and priorities.

• Use sales management tools and data to proactively identify performance gaps and puts action plans in place for improvement.

• Consistently visits banking centers to provide one-on-one coaching, inspect, and recognize sales activities and behaviors.
• Establish and nurture relationships with key clients and partners to expand the client base.
• Identify cross-selling opportunities and collaborate with partner lines of business to maximize revenue generation.
• Deliver expected balance sheet and income statement results for the Market.

Client experience

• Ensure exceptional client experiences across all banking centers.
• Implement strategies to enhance client engagement, satisfaction, and loyalty.
• Resolve escalated client issues and ensure prompt resolution to maintain a positive reputation.

Team management

• Recruit, train, develop, and retain a high-performing Retail Banking team.
• Provide regular coaching, feedback, and performance evaluations to team members.
• Foster a collaborative and inclusive work environment that promotes teamwork and professional growth.
• Create and support a healthy climate and culture, including inspiring trust, motivating associates, influencing behaviors, and fostering associate engagement.
• Communicate and explain critical changes in the business environment and assist banking center associates in understanding and embracing change.
• Create and support a healthy climate and culture, including inspiring trust, motivating associates, influencing behaviors, and fostering associate engagement

Compliance and risk management

• Ensures the operational integrity of the banking centers and ensures team compliance with bank regulations, policies, and procedures. Partners with Retail Operations team to address operational concerns.
• Manage loan pricing exceptions and credit exception requests.

• Implement effective risk management practices to minimize potential financial and operational risks.
• Lead internal audits and assessments to ensure adherence to policies and procedures.

Operational efficiency

• Manage processes and workflows within Retail Banking for efficiency and cost-effectiveness.
• Monitor operational metrics and implement improvements as needed.

1. Supervisory Responsibilities -  Directly responsible for directing, coordinating, and evaluating designated units or certain personnel in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; providing pay change recommendations; disciplining employees; addressing complaints and resolving problems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:

• Bachelor (4-year college) degree and 4-6 of experience or equivalent combination of education and experience and 3+ years of high sales performance.

About Us
First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Corporate Diversity Commitment:
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.

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Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group
• Leader: Inspires teammates to follow them
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Self-Starter: Inspired to perform without outside help
• Goal Completion: Inspired to perform well by the completion of tasks
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)