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Hotel:
Hilton Charlotte Airport2800 Coliseum Centre DriveCharlotte, NC 28217Banquet CaptainPart timeAtrium SPIRIT – where teamwork, passion and appreciation ignite service excellence
Primary Purpose:
The primary purpose of the Banquet Captain is to provide guests with an excellent banquet experience, by
planning and implementing the serving details for the event.
Work Performed:
The Banquet Captain will be tasked with the following duties, responsibilities, and assignments:
Directs setting up for tables correctly and uniformly in assigned area using clean pressed linen, clean unspotted silverware, clean china with no chips or cracks, clean unspotted glassware;
Confirm the table complements (salt, pepper, sugar, breadbaskets, etc.) have been properly cleaned and filled;
Plans the serving order and orchestrates its completion in a timely, quiet and courteous manner;
Ensures the servers are ready to serve the meal when its prepared;
Set-ups, serves and/or breaks down coffee breaks, receptions, other special functions as assigned;
Maintain communication with the guest contact person for guest needs;
Set-up, operate and dismantle audio-visual equipment;
Be familiar with and maintain knowledge of maintenance and usage of all Audio-Visual equipment;
Able to perform job of Banquet Associate and Banquet Bartender;
Able to understand departmental forecasting to ensure appropriate staffing levels;
Assist Banquet Manager or All Purpose Manager with scheduling, training staff, and inventory;
Ensures service standards are being followed and takes corrective action when they are not;
Guide, direct, and motivate banquet staff;
Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management; and
Any and all other work as required to complete the primary purpose of the position.
Qualifications:
Required Prior Experience:
Previous customer service experience
Six months of banquet food service experience
Preferred Prior Experience:
Prior leadership experience
Preferred Education:
High School diploma or equivalent
Required Licenses/ Certification:
Food Safety certificate or complete training during initial 90 days.
Alcohol certification or complete training during initial 90 days.
Physical:
Ability to lift, pull and push up to 50 pounds.
Ability to bend and squat repeatedly. Ability to walk and stand for duration of scheduled shift
Other:
Must be flexible to working days, early mornings, evenings, nights, weekends and holidays.
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When you’re an Atrium Associate, you’re a part of a crucial workforce providing the ultimate ‘Home Away From Home’ for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:
- Daily Pay
- Significant Travel Discounts on Marriott and/or Hilton properties
- 401k Plans
- Medical Insurance
- Other property specific benefits
Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.
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