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Are you ready to bring your amazing self to work?
At Macy's, Inc., we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. We respect and invest in each individual to create growth, pride and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.
Job Summary
As a Retail Sales Associate, you are an integral part of bringing the Macy’s magic, and the Macy’s shopper is your highest priority. With a passion for exceptional customer service, an interest in fashion, styling talent, and product knowledge, you will deliver a memorable shopping experience through the art of conversation by always being welcoming, engaging, inquisitive, and creating that human connection that our customers are seeking when shopping in our stores.
You will be responsible for actively circulating the sales floor, determining the customer’s needs, sharing the benefits of our loyalty programs, and supporting the shopping experience from start to finish. You will also deliver operational excellence by executing on our merchandise standards, including floor and fitting room upkeep and assisting with special events in the store.
What we can offer you
- An inclusive, challenging, and refreshingly fun work environment
- Empowerment to perform impactful work with tangible results
- Coverage across medical, dental, vision, and retirement
- Employee Assistance Program (mental health and financial literacy resources)
- Fully-Funded education benefits may include 100% of tuition, books, and fees
- Merchandise discounts
- Colleague Resource Groups (CRGs), give-back/volunteer opportunities
What you will do
- Make the customer the number one priority by connecting with customers on the sales floor to provide great customer service.
- Leverage apparel product and trend knowledge to make product recommendations, educate and assist the customer, and increase sales.
- Respond to customer requests for additional merchandise and share knowledge about featured brands/products to drive product sales and give expert style advice.
- Demonstrate full understanding of Macy’s loyalty programs and point of sale systems.
- Maintain selling floor presentation following company merchandise directives and ensure fitting rooms are customer-ready by promptly clearing merchandise and returning it to the appropriate area on the selling floor.
- Work store events in whatever capacity is required to ensure successful execution and seamless customer experience.
- Ensure receipt of new merchandise, unpack and set up new merchandise according to visual guidelines, and repack unsold inventory to be delivered to the distribution center.
- Reconfigure store fixtures to prepare new layout and visual presentation for upcoming theme.
- Ensure accurate merchandise pricing and process markdowns in a timely and accurate manner.
Who you are
- Focused on upholding Macy’s dedication to fulfilling ideals of diversity, inclusion and respect that our company aspires to achieve, every day in every store and office, with every customer and associate.
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
- Enjoy meeting people, learning about them, and sharing information.
- Self-starter who is able to adapt quickly to changing customer expectations and needs
- Resourceful and eager to start a new venture and can adapt to changing priorities; able to work on own but great with team dynamics.
- Able to handle electronic devices.
- Able to effectively communicate and present information to customers, peers, and all levels of management.
- Able to provide exceptional customer service and possess strong merchandising skills.
- At least 1 year of selling or customer experience preferred.
Essential Physical Requirements
- Position requires prolonged periods of standing/walking around store or department.
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.
- Reaching, including above eye level, crouching, kneeling, stooping, climbing ladders, and color vision.
- Lifting and moving items weighing up to 30 lbs.
About Macy's
Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.
Bring your creativity, energy and ideas to the Macy's team – Apply Today!
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This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.
