Store Manager, Chestnut Hill Mall

About us

About the role

As a Store Manager, you will lead the customer and associate experiences in your store. You are empowered to drive a profitable business by focusing on customer experience, operational performance, visual standards, and strong community engagement. You coach your team to reach their full potential and ensure a welcoming experience for all customers and associates.

The impact you can have

In this role, you'll have the opportunity to:

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.

• Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections.

• Use technology to provide customers with a seamless omnichannel shopping experience.

• Hire and build an effective store team through training, coaching, and talent development.

• Create an inclusive store environment for associates where everyone feels welcome and engaged.

• Develop a strong operational dynamic within the team to achieve store goals.

• Promote in-store community events and philanthropic partnerships.

• Use tools and reporting to oversee store profitability, effective budgeting, and payroll.

• Analyze reporting to develop short and long-term retail plans.

• Manage the day-to-day operations of the store, including opening and closing.

You'll bring to the role

• 2+ years retail Store Manager or service industry experience (preferred)

• Brings a hospitality mindset when engaging with customers and associates

• Strong people management skills and an ability to develop talent

• Effective leadership, interpersonal, and communication skills 

• Technology proficient and ability to operate a point-of-sale system

• Strong business acumen and ability to develop strategies and create action plans to drive results

• Action-oriented mindset with an ability to organize, delegate, and prioritize assignments to stay on top of deadlines
   

Benefits

• Merchandise discount across our brands: 50% off regular-priced merchandise at Ann Taylor, LOFT, & Lane Bryant (in-store and online) plus additional quarterly discount incentives

• Support for your individual development plus opportunity for growth within our family of brands

• A culture of giving back – opportunities to support our philanthropic partners that benefit local communities*

• Medical, dental, vision insurance, and 401(k)*

• Time off – paid time off and holidays*

• Incentive Reward Program*

*Job offers will consider factors such your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs is subject to employment type and role.

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Equal Employment Opportunity

The Company is committed to hiring and developing the most qualified people at all levels.  It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law.  We do not discriminate in any of our employment policies and practices.  All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business. 

The Company welcomes applications from people with disabilities.  Accommodations are available on request for candidates taking part in all aspects of the application process.