Senior Remarketing Specialist

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful. 

• We’re a technology companybuilding the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.

• We’re a data companyhelping customers buy and sell smarter with clear, actionable insights they can understand and use.

• And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values: 

Driven Waybuilders.We pursue challenges that inspire us to build, create and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking.We transform risk into progress through data, experience, and intuition.

Fearless Ownership.We deliver what we promise and learn along the way.

What We Offer: 

• Competitive pay

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

• Immediately vested 401K (US) or RRSP (Canada) with company match 

• Paid Vacation, Personal, and Sick Time

• Paid maternity and paternity leave (US)

• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

• Robust Employee Assistance Program

• Employer paid Leap into Service Day to volunteer 

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and meaningful advancement 

What We’re Looking For: 

A Senior Remarketing Specialist ensures the seamless execution of LaneLink’s remarketing processes while delivering exceptional customer service and maintaining quality standards. As a liaison between clients and auctions, the specialist reviews remarketing timelines, manages inventory integrated with various platforms, and generates detailed performance reports to identify trends and drive insights.

Key responsibilities include training team members on LaneLink’s best practices, mentoring new staff, and promoting team cohesion. With strong analytical and problem-solving skills, the ideal candidate embodies LaneLink’s mission and values, building relationships across the organization to enhance operational efficiency and customer experience.

What You’ll Do:

• Provide exceptional customer service through effective telephone support, promptly addressing inquiries, researching solutions, and delivering accurate responses to internal and external stakeholders.

• Proactively identify and address operational issues, facilitate timely solutions, escalate as necessary, and ensure comprehensive follow-up to confirm resolution.

• Act as the liaison between clients and auctions, ensuring clear communication, effective problem-solving, and alignment with LaneLink's brand.

• Review, process, and audit remarketing timelines and deliverables in compliance with LaneLink's SLAs (e.g., vehicle pick-up times, condition reporting deadlines), addressing client-specific requests with precision.

• Maintain quality standards by monitoring and actioning accounts across AutoIMS, LaneLink, and external platforms, ensuring timely and accurate task execution.

• Utilize expertise in software platforms, including internal systems, Google Suite, and third-party vendor tools, to optimize efficiency and data accuracy.

• Prepare, analyze, and maintain detailed daily and weekly reports using Microsoft Excel and Google Sheets to track performance metrics, identify trends, and provide actionable insights for strategic decision-making.

• Lead training programs to ensure team members understand and apply LaneLink’s best practices, driving consistency and operational excellence.

• Uphold high standards of accuracy, productivity, and attention to detail in all daily responsibilities.

• Support team and business objectives by taking on additional responsibilities assigned by managers and senior leadership.

• Mentor new team members and account coordinators, providing guidance, sharing knowledge, and fostering team cohesion.

• Oversee vehicle inventory reconciliation, invoicing, proceeds completion, stakeholder communications, analytics reporting, and customer experience enhancement.

• Cultivate and maintain strong relationships across the organization, supporting cross-functional initiatives and companywide goals.

• Represent LaneLink as a brand ambassador, embodying its mission and values through professionalism and consistent interactions, contributing to a positive company reputation. 

Must Have’s: 

• High School Diploma or GED required 

• Bachelor’s degree preferred

• One (1) to three (3) years of customer service experience, preferably in maintaining customer relationships

• Three (3) to five (5) years of experience in wholesale automotive remarketing and auto auctions

• One (1) to three (3) years of supervisory experience 

Nice to Have:

• Strong ability to handle inquiries, resolve issues, and foster relationships with internal and external stakeholders.

• Advanced knowledge of AutoIMS, Google Suite, and Microsoft Excel preferred. 

• Capability to analyze performance metrics, identify trends, and develop actionable insights while ensuring accuracy and adherence to SLA standards.

• Excellent communication and interpersonal skills to liaise effectively with clients, auctions, and internal teams.

• Proactive problem-solving skills and flexibility to adapt to changing priorities, manage multiple tasks, and meet deadlines.

• Ability to train, mentor, and lead team members while contributing to cross-functional projects and upholding company values.

Sound like a match? Apply Now - We can't wait to hear from you!