Account Coordinator, Post Repo (M-F, 9-6 EST)

Who We Are:   

PAR North America is the leading nationwide provider of vehicle transition services including recovery management, skip tracing, compliance, remarketing, and title services. We are employee-driven with an environment that creates opportunities for growth and development.   

What We’re Looking For: 

The Account Coordinator, Post Repo team assists clients and agents in the preparation of repossessed units to be ready for transport to auction. This can include scheduling key cuts, advising clients on the status of repossessed units being ready for transport, and assisting with any issues that arise. The Account Coordinator, Post Repo team member must become proficient in their respective department and service all clients, recovery vendors, and customers. 

What We Offer: 

• Competitive Hourly Wage

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

• Immediately vested 401K (US) or RRSP (Canada) with company match 

• Paid Vacation, Personal, and Sick Time

• Paid maternity and paternity leave (US)

• Employer-paid short-term disability, long-term disability, life insurance, and AD&D

• Robust Employee Assistance Program

• Employer paid Leap into Service Day to volunteer 

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and rapid advancement

What You’ll Do: 

• Manage and process accounts within PAR’s internal queue to meet the company’s service level agreements 

• Support inbound inquiries from internal and external customers  

• Initiate outbound calls to customers and recovery vendors  

• Partner across various departments to meet customer service levels  

• Collect and provide clear, accurate, and complete information by using the right tools and procedures  

• Understand and follow company policies, standard operating procedures, and applicable state and federal laws  

• Ability to work across multiple computer systems, including internal and vendor operating systems, and Google applications 

• Maintain a high level of accuracy and productivity in all daily activities 

• Perform other duties as directed by PAR Management 

Nice To Have: 

• Proficient computer skills and knowledge of Google applications such as Gmail, Docs, and Sheets 

• Excellent written and verbal communication skills  

• Demonstrated aptitude for active listening, critical thinking, and problem-solving skills  

• Ability to work independently, and efficiently and meet all internal and external time commitments  

Must Have’s: 

• High school diploma or equivalent required; Bachelor’s degree preferred  

• 1 – 2 years of customer service, finance, or automotive industry experience preferred