Account Coordinator, Repo Team, TU-F: 8-5 EST, SAT: 1-9 EST

Must be able to work: TU-F: 8-5 EST, SAT: 1-9 EST

Who We Are:   

PAR North America is the leading nationwide provider of vehicle transition services including recovery management, skip tracing, compliance, remarketing, and title services. We are employee-driven with an environment that creates opportunities for growth and development.   

What We’re Looking For: 

The responsibility of the Account Coordinator, Repo position is to develop and maintain strong customer service and managerial skills and support their respective team in every aspect of PAR North America’s business. The Account Coordinator, Repo must provide excellent customer service to all clients, recovery vendors, and customers.

What We Offer: 

• Competitive pay 

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

• Immediately vested 401K (US) or RRSP (Canada) with company match 

• Paid Vacation, Personal, and Sick Time

• Paid maternity and paternity leave (US)

• Employer-paid short-term disability, long-term disability, life insurance, and AD&D

• Robust Employee Assistance Program

• Employer paid Leap into Service Day to volunteer 

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and rapid advancement   

What You’ll Do: 

• Maintain excellent customer service, strong telephone support, and the ability to answer or research the answers to internal and external customers.

• Identify issues as they arise, facilitate a solution, escalate as needed, and follow up to confirm resolution.

• Review and manually report all incoming recoveries received within the internal queue 

• Follow up on fee approvals with clients for the recovery vendors in order to start actively running accounts

• Follow up on voluntary assignments to ensure the recovery vendor has everything needed to secure the vehicle

• Review with clients to confirm the lien on a vehicle at the request of the recovery vendor to avoid wrongful repossessions

• Review and process recoveries and handle all additional client requests related to recovery operations.

• Monitor and process accounts in all internal system queues as directed.

• Act as liaison between client and recovery agent.

• Utilize knowledge of multiple computer systems, such as the internal operating system, Google applications, third-party vendor systems, and integration partner systems. 

• Maintain a high level of accuracy and productivity in all daily activities. 

• Perform other duties as directed by PAR Management.

Nice To Have’s: 

• Excellent organizational and communication skills. Must be able to communicate verbally and effectively in writing. 

• Competent office skills are required.  Daily use of Google applications such as Gmail, Docs, and Sheets 

• Implement and assure adherence to all company policies and procedures.

• Demonstrate a commitment to stated values and business ethics.

• Exhibit professional excellence and consistently work as a teammate, supporting other members of the team.

Must Have’s: 

• High School Diploma or equivalent is required. Bachelor’s degree preferred.

• Previous customer service, recovery, collections, or remarketing experience is preferred.