Customer Service Representative

The Spirit of the Position:

The Customer Service Representative greets and creates a welcoming atmosphere for our customers and clients at Cincinnati State. The customer service team directly links our customers, clients, and businesses. Our Customer Service Representatives are essential to our success because they retain and extract more value from customers and deliver top-notch service that cultivates loyalty and promotes referral business. This role is directly responsible for engaging with Cincinnati State customers to provide information in response to inquiries and notices. Primary duties include interacting with customers daily via phone and email to communicate helpful solutions to questions, respond to customer issues, and resolve complaints in a timely manner. The CSR is also responsible for maintaining expert knowledge about the parking, maintenance, and enforcement operations across Cincinnati State to best serve and assist customers. Excellent communication abilities and data entry skills are essential. This position reports to the CSR Lead.

Shift: Monday-Friday position. Hours would either be 7 am-4 pm or 4 pm-8 pm.

Compensation: $14.00/hour;non-tipped

You are:

• You’re charismatic, full of energy, and happy to help in any way you can.
• Responsible is your middle name. You never disappoint because it’s not in your nature.
• Good under pressure. You don’t fold and get overwhelmed easily. Instead, you prefer chaos so you can kick its butt.
• Proficient in basic computer skills in the parking revenue control system
• Able to work with or without supervision
• Able to communicate professionally and effectively.
• Open to feedback, differing opinions and other points of view.
• Timely and demonstrates sense of urgency.
• Excellent team building and interpersonal skills.
• A team player and can help motivate your team.

Responsibility:

• Basic troubleshooting of minor equipment failures
• Complete miscellaneous duties as assigned.

Education:

• A high school diploma or GED is preferred but not required.

Experience:

• Strong customer service experience.
• Cash handling experience is preferred but not required.
• Parking industry experience is preferred but not required.

Skills:

• Willingness to be flexible to work multiple facility locations.
• Ability to handle challenging and, at times, emotionally charged situations and de-escalate situations.
• Ability to speak, read, and comprehend the English language.
• Must make decisions independently and know when to ask management for assistance.

Physical Demands:

• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push, and pull up to 20 pounds.
• Ability to stand, walk, and run for extended periods.
• Ability to bend, stoop, squat, and lift frequently throughout a shift.

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal-opportunity employer. In all our employment practices, including hiring, we are firmly committed to providing equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used to limit or exclude any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.