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Account Manager

US6469 Sysco Payroll, Division of Sysco Resources Services, LLC
Posted 10 hours ago, valid for a year
Location

Cleveland, OH 44193, US

Salary

$60,000 - $72,000 per annum

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Contract type

Full Time

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Sonic Summary

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  • This role involves managing customer relationships for CMU and LCC businesses to enhance customer experience.
  • Candidates should have a minimum of 3 years of outside foodservice account management or B2B sales experience, with a preference for 5 years in the foodservice sector.
  • The position requires a high school diploma, although a bachelor's degree is preferred.
  • The role offers a competitive salary of $60,000 to $80,000, depending on experience and qualifications.
  • Responsibilities include providing excellent customer support, managing assigned accounts, and collaborating with various teams to ensure timely product delivery.

Job Summary:

This role supports CMU and LCC business by managing the customer relationship locally, with the expectation of enhancing the customer experience.   The role will partner with CST, National Sales and Local Sales teams to deliver a positive customer experience. 

This position is responsible for building relationships with new and existing accounts up to 50% of their time.  The main focus is to provide excellent customer support to Sysco customers and ensure last mile issue resolution.      

Duties and Responsibilities:

  • Manage assigned customers/concepts and handle last mile activities to ensure customer receives product timely and accurately; collaboration with CSM that handles same concepts/customers, partners with transportation, merchandising, and contract sales teams to drive outcomes and influence customer interactions.  Liaise with back office and communicate to customer regarding items such as prod credit, special orders, etc.

  • Liaise with local contract sales organization to implement direction, best practices via GSC; act as role model for best practice

  • Utilize CRM tool for account management which includes managing tasks, communicating across selling team, ensure customer data is accurate

  • Build and maintain customer relationships as appropriate; in person visits based on customer needs and contracts

  • Able to have challenging conversations with internal and external stakeholders

  • Responsible for appropriate escalation as needed

Education Required:

  • High school diploma

Education Preferred:

  • Bachelors degree

Experience Required:

  • 3+ years prior outside foodservice account management or B2B sales experience

Experience Preferred:

  • 5+ years prior foodservice account management, B2B sales experience within restaurant, GPO background

Licenses/Certifications Required:

  • Valid driver’s license with a driving record that meets Company insurability standards

Skills and Abilities:

  • Knowledge of Sysco Products, ordering procedures and credit terms

  • Proficient with customer service management and able to partner cross-functionally

  • Ability to manage end to end initiatives through challenging deadlines

  • Excellent organizational and project management skills, including the ability to provide top notch customer service to multiple customers simultaneously

  • Able to thrive in a fast-paced and changing work environment

  • Expert in Microsoft Office

  • Continuously learn existing and new Sysco technologies

  • Demonstrated experience with and working knowledge of Sysco customers, preferred

Physical Demands:

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

Travel Requirements:

May need to travel to visit local customers




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By applying, a SYSCO account will be created for you. SYSCO's Privacy Policy will apply.