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MCR Safety, a Bunzl company is now hiring for a Collection Supervisor to join our Credit/ Collections-Finance department based at our headquarters office in Collierville, TN. The Collection Supervisor is to perform and oversee performance metrics on all phases of collections & account servicing for an assigned portion of the customer account aging.
Responsibilities:
- Communicate with customers, sales staff, managers and officers in a professional manner.
- Assess account aging for past dues and perform collections activities including negotiating payment schedules using discretionary judgment.
- Analyze account aging for changes in payment trends or other activities that may indicate additional credit risk and adjust account blocking status as needed.
- Evaluate credit hold status and release of orders using discretionary judgment.
- Manage communication with sales, customer service, & collectors on escalated account issues from the collectors. Escalate continued trouble accounts to Credit & Collection Manager in timely manner.
- Make credit limit increase/decrease recommendations based on monitoring customer payment trends.
- Report key metrics to Credit and Collections Manager monthly and recommend remediation actions.
- Manage Sidetrade activity to ensure timely contact with all customers.
- Assign and measure direct reports’ metrics in line with the company goals.
- Manage direct reports’ time off approvals ensuring proper coverage.
- Perform interviews, hiring recommendations, termination documentation, new employee training & 90 day review, and year end reviews.
- Perform multiple tasks at once and practice effective time management.
- Perform back-up tasks during absences of other department personnel.
- Assist auditors during reviews related to credit and account issues.
- Perform special projects & additional tasks as needed.
Requirements:
- Business or related degree preferred.
- 3-5 Years of high volume Business to Business or Commercial Credit experience.
- Excellent communication skills (both oral and written).
- Attention to detail and high level of accuracy.
- Must have working knowledge of Windows and Word / Intermediate to advanced Microsoft Excel skills required.
- Knowledge of SAP preferred
- Very effective organizational & multi-tasking skills
- Ability to prioritize job functions and demonstrate flexibility in performing essential functions.
- Ability to prioritize workload and meet deadlines.
So, what are you waiting for? A new career awaits you with endless opportunities.
Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.
Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.
Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.
