Director, Fraud Governance

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Director, Fraud Prevention Policy you will be part of the Fraud Prevention Team within USAA’s Bank Fraud Financial Crimes organization. You will work with key internal and external partners, aligning fraud and business needs to facilitate a balanced performance engagement for fraud loss management and outstanding member service.

• Implements data-driven methodologies across multiple channels, including emerging technology and mobility, optimizing end user experiences to drive KPI/KRIs.
• Develops outstanding practices, tools, and processes to collect data, member feedback, derive insights, and advise product decisions.
• Collaborates with and influences Digital or Technology product managers, developers, vendors, designers, and other partners to ensure successful product strategies and product/ feature launches.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL.

Relocation assistance is not available for this position.

This position can work remotely in the continental U.S. with occasional business travel.

What you'll do:

• Advises staff and initiatives that support fraud risk management programs, to include governance support, fraud risk oversight, fraud risk management infrastructure development, fraud risk identification, quantification, aggregation, and emerging fraud risks.
• Leads all aspects of the review of fraud risk management requirements to include analysis of business impact and operational risk assessments for enacted fraud laws and regulations and recommends company actions to ensure regulatory compliance.
• Partners with key customers in the business and coordinates the ongoing supervision of activities to include fraud risk management assessments, identification and evaluation of control efficiency and control failures, facilitation of fraud remediation, market conduct exams, and supervising the first line of defense business controls to minimize fraud exposure and strengthening the overall control environment.
• Partners with business leaders to proactively identify strategic and tactical fraud solutions and provides fraud risk management subject matter expertise for the enterprise, line of business or staff agency programs, projects, processes and product initiatives.
• Reviews, communicates and recommends the development of fraud risk management policies and procedures in partnership with the enterprise Fraud Governance executive and senior leaders to ensure appropriateness and adequacy versus industry standard methodologies and regulatory requirements.
• Provides counsel to business unit managers on fraud related issues to ensure they are considering fraud implications.
• Coordinates with other functional area, company, or staff agency compliance subject matter experts to ensure consistent fraud risk management programs and procedures are in place and in alignment with risk and compliance policies and procedures.
• Responsible for regular reporting on the status of fraud activities and alerting senior management to potential fraud risks, compliance issues, and operational inefficiencies.
• Builds and leads all aspects of a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, mentor and support, performance management, and managerial activities.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years of operations experience in financial services, Fraud, AML, compliance, risk, audit, or regulatory related experience with significant accountability for projects, programs, processes or policies
• 3 years of direct team lead or management experience.
• Experience researching, crafting and implementing fraud, compliance, risk or regulatory matters.
• Expert knowledge of relevant regulatory compliance, industry regulations and regulatory data sources.
• Knowledge of federal laws, rules, and regulations to include: PCI, REG CC, REG E, UCC, FCRA, BSA/AML, Elder Financial Exploitation mentorship, OCC Fraud Risk Management 2019-37.

What sets you apart:

• US military experience through military service or a military spouse/domestic partner
• Prior experience in fraud policy/product management to include authentication, profile management and identity theft.
• Leadership ability demonstrated through both direct reporting structure and matrixed influence.
• Understanding of vendor product offerings related to ID verification, device recognition/risk assessment, behavioral analytics and authentication.
• Track record of managing implementation of best-in-class fraud technology solutions.
• Familiarity with interplay between Identity Proofing and Authentication.
• Background in lifecycle management, mapping pain points and driving customer satisfaction through authentication experiences.

Compensation range: The salary range for this position is: $127,310 - $229,160.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.