Thrive Skilled Pediatric Care seeks a passionate communicator to join our dynamic team as a Patient Care Coordinator/Scheduling Coordinator for our therapy services (physical therapy (PT), occupational therapy (OT) and speech language pathology (SLP)). This essential role communicates daily, primarily by phone, with our patient families, therapists, and team members to ensure the needs of the medically fragile children in our care are being met, that families’ concerns are addressed, and our visits are staffed with our outstanding therapists.

This is a growth opportunity with a fast-expanding national company. Our ideal candidate is a motivated and ambitious professional who possesses the ability to empathize with others, loves people and technology, and builds relationships quickly. If this description aligns with your talents and interests, we want to hear from you!

Responsibilities include, but are not limited to:
• Communicating with patient families, therapists, and location team members to discuss needs and/or concerns.
• Building a rapport with patient families so they feel supported.
• Managing all aspects of the scheduling process for all patients and field team members.
• Maintaining accurate schedules and notes in our scheduling system.
• Calling therapists daily to discuss open scheduling needs, including filling last-minute call-outs.
• Timely and direct communication with families regarding schedule changes.

Hiring Requirements:
▪ High school diploma or equivalent required, bachelor’s degree preferred.
▪ Minimum of 2 years customer/client service experience in fast-paced environment. Home care or health care experience desired.
▪ Prior experience in therapy scheduling preferred.
▪ Excellent oral/written communication and interpersonal skills.
▪ Experience in a sales environment helpful.
▪ Experience communicating with customers/clients via telephone.
▪ Demonstrated success in establishing relationships with a broad range of people.
▪ Ability to process and manage confidential information.
▪ Requires proficiency in MS Office (Word, Excel, Outlook, SharePoint).

About Thrive Skilled Pediatric Care
Thrive Skilled Pediatric Care provides care to children who most need it, in the place that is best for them and their families – home. We offer a full range of clinical home care services and work collaboratively to ensure our patients receive the highest quality care for the best possible outcomes. Thrive SPC team members work in a rewarding, supportive and values-driven environment, with comprehensive benefits and best-in-class development programs designed to advance their careers.

For more information about Thrive SPC, visit our website at www.thrivespc.com.

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