Senior Processing Clerk

What You’ll Do:

• You will review items missing valid Membership/Policy number and obtaining missing information by reaching out to business units for assistance in retrieving the valid information.

• You’ll correct information and complete incoming transactions for processing including scanning and capturing incoming payments for Insurance, Membership, Emergency Roadside Service, Direct mail and Cashiering Items.

• You will set-up and process Autopay forms, including scanning, working daily error reports and maintain statistical date for monthly reports.

• You’ll answer phone calls, respond to e-mail, perform moderate research on autopay set-up questions and send letters to members for required information or notification that autopay has not been set-up.

• You will perform reconciliation by repairing imaged data using multiple screens for the processing of payments may include moderate to complex decision making in the balancing of transactions, including deleting transactions or batches.

• You will be responsible for performing EIC processing of incoming Claims payments, including ACH Claims payments, entering subrogation payments from incoming spreadsheets, balancing back to the ACH monies received.

• In addition, you’ll report and submit for money movement for ACH claim payments received in the wrong back account, balancing and cashiering batch processing.

• You will perform retention of checks and documents.

• You’ll carry out PAF processing for all non-ACE Refund checks, includes submitting, tracking and mailing of refund checks.

• You will have end of day processes, which includes verification and comparison of system totals to various reports of all batches scanned/imaged in the system ready to be released for the Electronic Deposit File to the bank and the Host file to the mainframe.

• You’ll make moderate to complex decisions in the balancing of transactions, including the repair/deletions/reverting and re-keying of transactions /batches in order to successfully balance the files.

• You will maintain daily/monthly reports.

• You’ll report equipment/software issues to lead, management, vendor or next level Technical Support.

• Handle FEDEX/overnight mail and interoffice mail for processing.

What You’ll Need:

• High school diploma or combination of education and work experience is required.

• 10-key by touch experience.

• To thrive in this role you will have general math knowledge.

• Moderate proficiency in using Microsoft Office software, such as Word and Excel required.

• Good communication skills in written/verbal skills and phone etiquette required.

• Exceptional organization skills

• Strong interpersonal skills and the ability to work on a team and communicate with internal/external customers.

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