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Job Summary
This position manages the staff, resources, and activities of the Claims Department's training operations, including the design, development, and delivery of training programs that align with the department's strategic goals. Assists Executive management team in the implementationoflong- andshort-rangeplanning, policies, programsandobjectivesforClaims. Works closelywith Management to developandimplementplans to achievestrategicgoals. Actsas a liaisonbetweenClaimsandotherdepartmentsin support ofoperationalandorganizationalgoalsandobjectives. Thispositionisresponsibleformanaging the day-to-dayandoveralladministrativeprocessesfor the Claimsbusinessunit.
Job Duties
- Managesallaspectsofkeyinitiativesincludingresearch, scope, requirements, analysis, costs/benefits, communicationmediumsandtrackingofresultsin support ofVice President andClaimsoperations. Initiateandchairmeetings.Ā
- Drivesbusinessresultsthroughdevelopment, creation, andimplementationofstandardizedanduniformoperatingprocedures, reportingformats, auditpractices, budgetpolicies, administrativeactivities, operationalfunctions, compensationplans, andbusinessplans. Develops, manages, andanalyzesrevenue/expense, budget, service quality, staffing, andrelatedbusinessunitfunctionsandmakesrecommendationsforgoalobtainmentinallareas. Createandimplementprocesses to ensurecompliancewithin ACE.Ā
- Coordinatesprojects, specialassignments, andotherdaily/monthlyactivitieswithotherareasasneeded. Applyadvancedprojectmanagementtechniques, determineappropriateanalyticalapproachesanddevelopprojectplansoutliningcurrentstate, definingobjectivedeliverablesandmeasureofsuccess.Ā
- Overseesstaffengagedinbusinessperformanceanalysis, budgeting, ad-hocanalysis, incentivecalculations, andotherstatisticalandresearchprojectsin support of the businessunit. Ensuresdaily, weekly, monthly, quarterly, andannualreportsaredistributedontimeandareaccurate.Ā
- Hires, trains, develops, evaluates, andterminatesstaffasnecessary, inaccordancewithcompanypoliciesandfederal/stateregulations, withinputfrom the Human Resources department. Providescoachinganddevelopmentopportunitiesandaddressesperformanceissuesasappropriate.Ā
- Reviewsandrecommendsdirectionforallfinancialandcapitalexpendituredecisionsof the businessunit to assessprofitabilityandalignmentwithbusinessobjectives.Ā
- Decisionsincludedevelopmentofpoliciesandproceduresandbestpractices. Makesdecisionsinvolvinggoalandresourceallocationwithin the businessunit. Problemsolvingincludes, maximizingofficeperformancein the areasofrevenue, budgetand service goals, aswellasofficeandoragentproductivityissues. Decisionsaregenerallymadeindependently. In the mostcomplexsituations, decisionsareelevated to the executivelevel. Work iscomplexandrequiresbroadunderstandingof the business.Ā
Qualifications
BachelorsEquivalentcombinationofeducationandexperiencePreferredĀ
7-9yearsProgressivelyincreasingresponsibilityinanareasuchasbudgetaryandfinancialanalysis, businessperformance, operationalexcellence, oroperationsmanagement. RequiredĀ Ā
4-6years Management/SupervisoryPreferredĀ Ā
Professional verbalandwrittencommunicationskillsrequired.Ā Ā
Proficiencyin Microsoft Office softwareproducts, including Outlook, Word, Excel, PowerPoint and Access required. Additionalcomputersoftwareskillssuch MS Project andPublisherdesired.Ā Ā
General organizationalandtimemanagementskillsrequired, aswellas the ability to multitask. Meetprojectdeadlinesassetbymanagement.Ā Ā
Proveninterpersonalskillsworkingin a team environment, creating a motivationforhighachievement.Ā Ā
Mustbeable to delegateandoverseeprojectsandassignments to otheremployeesasdirected.Ā Ā
Advanced verbalandwrittenskills.Ā Ā
Ability to expresscomplextechnicalconceptsintermsnon-technical people canunderstand.Ā Ā
Ability to interfacewithSenior ManagementĀ Ā
Ability to accuratelycompile, analyzeandprovidereportingforlargequantitiesofcomplexdata.Ā Ā
KnowledgeofClaims-specificapplicationssuchas MRM Portal, Claims Portal, Business Objects, andTableaupreferred.Ā
Scope
Work isaccomplishedwithoutconsiderabledirection. Exercisesjudgmentinselectingmethods, techniques, andevaluationcriteriainobtainingresults. Exertssignificantlatitudeindeterminingobjectivesofassignment. Takescalculatedriskswithconsultationfrom the expert.Ā Ā
Works oncomplexissueswhereanalysisofsituationsordatarequiresin-depthevaluationofvariablefactors. Constructsandmaypursuealternativepathstowards a solution. Exercisesjudgmentinselectingmethod, techniquesandevaluationcriteriaforobtainingresultsconsistentwithbroadlydefinedpoliciesandpractices. Problem/Task resolutiontimeframe: Inclusiveofshortertimeframes, buttypicallysix to twelvemonthsormore to resolve.Ā
Functionsindependentlywithinbroadscopeofestablisheddepartmentalpolicies/practices; generallyrefersspecificproblems to supervisoronlywhereclarificationofdepartmentaloperatingpolicies/proceduresmayberequired.Ā
Thispositionmanages/supervises people 20+
Erroneousdecisionsorrecommendationswouldnormallyresultin the inability to reachcrucialorganizationalobjectivesandmayhaveprolongedeffect, aswellasresultin the expenditureofsubstantialresources.Ā
Represents the organizationas the primarycontact. Interactswithmanagementandseniorvalue-chainpartnersonmattersrequiringcoordinationacrossorganizationallines. Achievementofobjectivesrequiresability to influenceothersbothinternallyandpotentiallyexternally.Ā
Remarkable benefits:
ā¢Ā Ā Ā Health coverage for medical, dental, vision
ā¢Ā Ā Ā 401(K) saving plan with company match AND Pension
ā¢Ā Ā Ā Tuition assistance
ā¢Ā Ā Ā PTO for community volunteer programs
ā¢Ā Ā Ā Wellness program
ā¢Ā Ā Ā Employee discounts (membership, insurance, travel, entertainment, services and more!)
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.ā
AAA is an Equal Opportunity Employer
