Claims Automotive Team Manager

Job Summary

This position will be responsible for leading Production Support teams through the intake and resolution of issues related to Systems Support, Onboarding, Finance, Telephony, Hardware and DMS.  They will be responsible for supervising their assigned team of staff analysts who are on point for resolution of specific production issues.

Job Duties

• Review claim files regularly for quality. Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints).

• Coach and counsel employees on performance in a responsive and timely manner.

• Resolve a variety of customer service issues through communication and interaction. Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs.

• Manage employee recruitment and development effectively. Identify and implement staff development and training needs to support an effective succession plan.

• Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations.

• Maintain knowledge of current industry developments and best practices.

• Participate in committees and projects that will support the organization's goals and objectives.

Qualifications

• Bachelors Equivalent combination of education and experience Preferred

• 4-6 years Automotive Claims handling Required

• 1-3 years Supervisory Preferred

• Advanced organizational, planning and delegation skills critical.

• Advanced oral and written communication skills necessary.

• Advanced interpersonal skills essential.

• Ability to effectively lead change required.

• Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required

Remarkable benefits:
•    Health coverage for medical, dental, vision
•    401(K) saving plan with company match AND Pension
•    Tuition assistance
•    PTO for community volunteer programs
•    Wellness program
•    Employee discounts (membership, insurance, travel, entertainment, services and more!)

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer