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This position supports the Auto Claims Operation by handling claims of material damage, property, and/or liability lines of insurance in compliance with all regulatory and statutory requirements. The primary functions include investigating, evaluating, and negotiating low—to moderate-complexity claims in compliance with established company technical and customer service best practices.
Responsibilities:
- Communicate and interact with a variety of individuals including insureds and claimants. Explain benefits, coverages, fault, and claims process either verbally or in writing in compliance with regulatory and statutory requirements.
- Conduct phone and/or field investigations to determine liability and damages. May attend and participate in legal proceedings. Identify and obtain statements from insureds, claimants, and witnesses.
- Evaluate and determine claim values upon receipt and assessment of property, bodily injury, and liability data.
- Negotiate within settlement authority with insureds and claimants to resolve their first and third-party claims.
- Handle administrative functions, update database production reports, and document and update claim files via company systems, i.e. CACS, HUON, HOC, etc.
- Verify and interpret/resolve coverage by gathering necessary information to ensure policy applicability. Coordinate with internal and external departments as required. Identify cross-sell opportunities based on members’ product needs and service requests. Enhance member relationships by diversifying the use of products and services. Provide sales leads to insurance, travel, and other departments as appropriate.
- Under general technical direction, the position works within specific limits of authority.
Qualifications
- Bachelors' E degree or equivalent combination of education and experience
- 4-6 years servicing claims of low to moderate complexity.
- Moderate computer and line of business technical software skills required.
- General knowledge of negligence and subrogation principles is desired.
- Moderate understanding of vehicle or building nomenclature and repair practices
- Advanced organization and planning skills are required.
- Advanced communication and interpersonal skills required.
- Valid Driver's License, acceptable Department of Motor Vehicles record, and minimum liability insurance required.
Remarkable benefits:
•   Health coverage for medical, dental, vision
•   401(K) saving plan with company match AND Pension
•   Tuition assistance
•   PTO for community volunteer programs
•   Wellness program
•   Employee discounts (membership, insurance, travel, entertainment, services and more!)
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
