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Job Summary
This entry-level position supports the Auto Claims Operation by providing service pursuant to the policy by handling claims of material damage, property damage, and/or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include liability investigation, coverage evaluation, and claims resolution and negotiation strategies of lower complexity claims in compliance with established company technical and customer service best practices. Under moderate supervision, works within specific limits and authority to resolve claims with well-defined procedures.
Job Duties
- Communicate and interact with a variety of individuals including insureds and claimants. Verify and explain benefits, coverages, fault, and claims process either verbally or in writing which complies with regulatory and statutory requirements.
- Conduct investigations to determine liability and damages and differentiate between allegations and facts. Identify and obtain statements from insureds, claimants, and witnesses.
- Evaluate and negotiate within settlement authority with insureds and claimants to resolve first and third-party claims in multiple markets. Demonstrate proficiency with estimate review, material damage, liability, analysis of claims, claims technology, and tool usage.
- Coordinate with internal and external departments as required.
- Respond quickly to customer needs and inquiries.
- Overtime and holiday hours may be required.
Qualifications
- Bachelors Equivalent combination of education and experience Preferred
- No prior claims experience.
- Knowledge of Microsoft Office suite and general computer software.
- Organization and planning recognition skills required.
- Oral and written communication skills required.
- Interpersonal skills required.
- Property and Casualty Insurance License, valid in selling state - Issued by State
- May be required to obtain an Adjuster license as applicable in accordance with state law. within 60 Days
Scope
- Work is closely managed and reviewed for accuracy and adequacy. Follows specific, outlined, and detailed directions.
- Provides resolution to problems that are readily identifiable with limited scope and are resolved in accordance with standard practices, procedures, applications or routines. Problem/Task resolution timeframe: The majority of tasks typically take one to two days to resolve.
- Under immediate supervision, performs assigned tasks only as instructed, subject to regular check of performance.
- Individual Contributor
- Failure to accomplish results can normally be overcome without significant effect on the organization.
- Contacts are primarily with direct supervisor and others in group or department to give and receive information.
Remarkable benefits:
•   Health coverage for medical, dental, vision
•   401(K) saving plan with company match AND Pension
•   Tuition assistance
•   PTO for community volunteer programs
•   Wellness program
•   Employee discounts (membership, insurance, travel, entertainment, services and more!)
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
