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Customer Service Representative - Insurance

Automobile Club of Southern California
Posted 21 days ago, valid for 7 days
Location

Costa Mesa, CA 92626, US

Salary

$23 - $25 per hour

Contract type

Full Time

Paid Time Off
Tuition Reimbursement
Employee Discounts
Wellness Program

By applying, a American Automobile Association, Inc account will be created for you. American Automobile Association, Inc's Privacy Policy will apply.

Sonic Summary

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  • Auto Club Enterprises is hiring full-time Customer Service Representatives for their insurance Call Center, offering a starting salary of $23.00 - $25.00 per hour.
  • Candidates must have prior customer service experience and preferably recent call center experience, along with a high school diploma or equivalent.
  • Training lasts approximately 17 weeks and is conducted onsite, followed by remote work from home after training completion.
  • Applicants are required to live within a 30-mile radius of Costa Mesa, CA, and must possess excellent communication skills and a flexible attitude.
  • A $1,000 bonus is available for new hires with an active Property & Casualty License, and applications will be accepted until January 3, 2025.
Customer Service Representative - Insurance

Auto Club Enterprises is seeking full-time, motivated Customer Service Representatives to join our industry-leading insurance Call Center. Training is approximately 17 weeks long and 100% onsite M-F from 9:00am to 5:45pm, and training every 3rd Saturday from 8:00am to 5:00pm, then having a day off through the week.

Upon completion of training, you will begin working from home M-F 10:15am to 7:00pm, also working every 3rd Saturday having a day off through the week. Applicants must live within 30 miles of Costa Mesa, CA. 

Applications will be accepted for this position until 1/3/2025.

What do we offer?

  • Outstanding Benefits

  • $23.00 - $25.00/hour to start

  • Paid Training & Growth Opportunities

  • $1,000 bonus if hired with an active Property & Casualty License*

Is this position for you? Are people drawn to your outgoing, magnetic personality? Do you enjoy making small talk and helping others? If you answered yes to these questions, this role is perfect for you!

We are not looking for people who can read scripted transactions – we’re looking for forward thinking, problem solvers who can dazzle our members with their personalities while critically thinking of unique member-centric solutions.

What you will do:

  • Work directly with customers through inbound phone calls. Calls range from helping customers maintain their memberships to adding vehicles to insurance policies.

  • Listen and understand customer issues, while offering meaningful solutions. Proactively offer valuable products and services.

  • Actively listen and engage Members and fellow Team Members with a “can do” attitude.

  • Operate in a fluid environment – we are not one size fits all. Be open to an ever-changing atmosphere in which coaching, and development leads to positive growth.

What you will need:

  • Prior customer service experience
  • Recent Call Center Experience Preferred
  • You must live within a 30-mile radius of our Costa Mesa location
  • Demonstrate excellent communication skills (written, verbal, and listening)
  • Ability to multi-task and perform well in a fast-paced environment.
  • Proficiency in using computers while actively listening, both for data entry, as well as for complex computer navigation
  • A flexible, “can do” attitude to navigate our ever-changing environment.
  • High school diploma or equivalent

*$1,000 license bonus is only for external applicants.

Diversity, Inclusion, and Belonging is rooted in our core values. The strength of our organization is our employees. Bringing together and supporting different culture, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. We are committed to creating a workplace where all employees, regardless of background, or characteristics, are engaged, feel they belong, and can grow and develop long careers with our organization.

The starting pay range for this position is $23.00 – $25.00 per hour. Additionally, after completion of training, you will be eligible to participate in our incentive program based upon your team and individual performance.

Remarkable benefits:
•    Health coverage for medical, dental, vision
•    401(K) saving plan with company match AND Pension
•    Tuition assistance
•    PTO for community volunteer programs
•    Wellness program
•    Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA). 

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By applying, a American Automobile Association, Inc account will be created for you. American Automobile Association, Inc's Privacy Policy will apply.