Tech Support II - Help Desk

As a Help Desk Support Level II Technician, you will be working across multiple systems and applications, analyze, resolve a variety of complex technical issues, and comfortably navigate in a technical environment.

What You’ll Do

• Daily you will be providing resolution escalation for Insurance application related problems, technical assistance, support for incoming help desk tickets for both onsite/remote users and may also be assigned to participate in projects impacting the business or projects geared towards the improvement of process. 
• Support platforms and technology such as multifactor identification, new user logins, and new system installations.
• You’ll be assisting in installing software or troubleshooting hardware issues if applicable.
• Most troubleshooting will take place via phone or chat.
• You’ll be assisting other Help Desk technicians.

What You’ll Need

• To thrive in this role, you must 2 or more years of Level/Tier 1 Help Desk environment, providing phone and email technical assistance.
• You have experience working with ticket tracking software.
• You have working understanding of Active Directory.
• Your passionate about technology, comfortable handling escalation tickets and helping others.
• Your comfortable working in a fast-paced call center environment.
• You have excellent customer service and communication skills such as verbal/written and in person.
• In this position you will be providing support for a variety systems and technologies throughout the ACE organization. We are open Monday through Friday 5:00am to 10:00pm Pacific Standard Time and Saturday 6:00am to 6:00pm Pacific Standard Time, including holidays.

#LI-LD1

The starting pay range for this position is:

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

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Remarkable benefits:
•    Health coverage for medical, dental, vision
•    401(K) saving plan with company match AND Pension
•    Tuition assistance
•    PTO for community volunteer programs
•    Wellness program
•    Employee discounts

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).