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In this role you will provide service pursuant to the policy by handling homeowner claims in compliance with all regulatory and statutory requirements. Primary functions include investigation, evaluation and negotiation of low to moderate complexity claims in compliance with established company technical and customer service best Practices. Under general technical direction, works within specific limits of authority with communication and interaction with a variety of individuals, including insureds and claimants. Explain benefits, coverages, fault and claims process either verbally or in writing. Conduct phone investigations to determine liability and damages and possibly participate in legal proceedings. Other duties and responsibilities as assigned or required.
What you’ll do:
You’ll bring your expertise to a best-in-class organization that is focused on delivering quality service to our members.  As a representative within our Claims department, you will:
Adjust low to moderate complexity claims, as normally acquired through 3-5 years’ experience
Provide legendary customer service to our insured members
Interpret policy, identify coverage, exposure analysis, and related claims processing procedure/systems
Assess property claims and negotiate settlement
Knowledge of terminologies for insurance regulations/coverage
 What’s in it for me?
A career with growth potential
Our comprehensive and employee centric training provides training programs to help employees acquire various skills necessary to do their jobs and to support career development.
The satisfaction of knowing you provide a meaningful service to our insured who rely on you for assistance
What you’ll bring:
Bachelor's (4 year) degree preferred or equivalent combination of education and experience
Proficiency with Microsoft Office
Strong organizational, time management and typing skills
Strong verbal and written communication skills
Strong interpersonal skills
Must be able to work independently and adjust to change
The starting pay range for this position is:
$36.70 - $48.93Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.
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Remarkable benefits:
•   Health coverage for medical, dental, vision
•   401(K) saving plan with company match AND Pension
•   Tuition assistance
•   PTO for community volunteer programs
•   Wellness program
•   Employee discounts
“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
