Associate, Infrastructure Operations

Designs, plans, and governs strategic and cross-organizational optimization of an enterprise's systems, processes, or components. Controls and monitors day-to-day IT operations, change management, deployment, and DC and systems management. Ensures that the business and IT are in alignment. Drives the architecture approaches and processes to ensure that it is the most efficient and secure IT environment for the company.

Essential Functions/Responsibility Statements:
Drives process execution quality with KPI as measurements, ensures clear transparency and monitors and reports results.
Works cross functionally to define and develop metrics, data collection, modeling, and reporting prototypes to establish trends and patterns on infrastructure events within datacenter.
Coordinates efforts among the infrastructure and client teams to judge possible business impact and trigger necessary escalation.
Works to remove roadblocks that prevent Ops from working most effectively.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: Bachelor's Degree or equivalent work experience

Work Experience: 5-9 years ; Successful experience in building Technology Infrastructure and Operational environments.

Skills and Abilities:
Ability to effectively and confidently communicate complex concepts – in speaking and writing –with team members and all levels of technical and nontechnical customer stakeholders
Ability to create diagrams, policies, procedures, presentations, etc., as needed for day-to-day management as well as read blueprints/schematics, etc. as needed for planning/issue remediation
Familiarity of industry change management best practices
Enriching interpersonal skills
Highly self motivated and self-directed
Excellent problem solving, analytical, critical thinking, and communication skills
Excellent attention to detail, quality, and follow-through; commitment to continuous improvement and the elimination of performance variability

Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

Primary Location: Dallas, TX, Dallas-Corporate THX

Other Locations: Texas-Dallas

Organization: Santander Consumer USA Inc.