Director of Business Control Program Management

The Director of Business Control Program Management operates within the First Line of Defense (FLOD) and is responsible for governance and coordination of First Line Risk Management Programs. Reporting to the U.S. Head of the Business Control Office, the Director will leverage program and project management expertise to align business lines and functions to ensure consistent execution of risk management practices across the organization.

Key Responsibilities:

• Provide strategic leadership for First Line Risk Management Programs.

• Facilitate the effective identification, measurement, and management of risk across the organization by driving consistent execution of frameworks, policies, and standards.

• Establish clear accountability vertically across business lines as well as horizontally across risk types with regards to risk management and reporting.

• Develop and maintain First Line Risk Management program roadmaps.

• Develop a stakeholder engagement plan, identifying key partners, ensuring clear communication and collaboration.

• Develop robust strategies to support smooth program adoption across all lines of business.

• Regularly engage with business line leaders and risk teams to address priorities, roadblocks, and program needs.

• Design and implement governance structures to monitor program performance and compliance with risk frameworks.

• Provide consistent and accurate communication of risk management program outcomes internally as well as externally to regulators and external auditors.

• Optimize resource allocation, including people, budgets, and tools, to ensure successful delivery of program goals.

• Regularly evaluate program outcomes to identify areas for improvement.

• Partner with the Second Line of Defense (SLoD) to provide input on frameworks, policies, and standards.

Qualifications:

• Education: Bachelor’s Degree in Business, Finance, Management, or equivalent experience.

• Experience: 12+ years in Program Management, Risk Management, or Controls-related roles.

• Certifications in project management (Agile, SCRUM, and/or PMP) preferred.

• Demonstrated experience executing risk management programs across multiple business lines in financial services.

• Strong understanding of operational risk identification, mitigations, and regulatory requirements.

• Experience communicating effectively with executive audiences, board members, and regulators.

• Strong organizational skills, attention to detail, and the ability to prioritize competing demands in a complex, matrixed environment.

• Strong critical thinking and problem-solving abilities.

 Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

Primary Location: Boston, MA, Boston

Other Locations: Massachusetts-Boston,Texas-Dallas,Florida-Coconut Grove

Organization: Santander Holdings USA, Inc.