Directs and supervises support staff of the clinics. Supervises all clinical and clerical staff. Directly supervises all team leaders. Collaborates with Clinical leaders at the site. Recruits support and clinical staff. Coordinates training and orientation programs for all staff. Coordinates staffing plans and ensures that adequate and appropriate staff levels are in place. Monitors and conducts performance appraisals. Addresses performance problems, initiating the discipline process if required. Intercedes on behalf of assigned personnel when problems are encountered with physicians, patients or other clinic personnel. Reviews and coordinates response to patient concerns and complaints. Manages local budget. Obtains necessary approvals and administers approved budget. Develops and maintains policies and procedures for Clinic sites. Assures adherence to regulatory agency requirements, safety standards and infection control procedures. Evaluates operations and recommends and implements changes to improve efficiency and effectiveness. Recommends and implements changes to improve staff education. Coordinates purchasing activity including, but not limited to, monitoring inventory and supervising the ordering of items as needed. Coordinates activities with other sections, departments, service lines and ancillary services. Acts as a liaison with other groups, both internal and external entities. Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.
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