Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE - SEEKING BILINGUAL SPEAKER

POSITION SUMMARY/OBJECTIVE

The Customer Service Representative position is a member of the Customer Experience Center Team in our Dayton, Ohio office. The CSR is responsible for interacting with VineBrook customers, using various communication channels, to resolve customer concerns, issues, and questions.

We are looking for people, with empathy and patience, and are passionate about Customer Service.  We are looking for team members who will actively listen to our customers concerns, issues, and questions while maintaining a positive attitude and calm demeanor. We love people who know that details make the difference, and who thrive in a fast-paced environment. This is not just a job – this is the first step in a long-lasting career where you can learn and grow with our team! You will have the opportunity to learn new “skills” which will expand in types and complexity with each new customer situation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• A Customer Service Representative will spend most of their time engaged with customers using various communication channels including phone, chat, and other messaging technologies. You will speak, chat, text and directly engage with customers, listen to their concerns, assist them with online navigation of our public website, and provide them information regarding customer policy and procedures to resolve their question/concern.

• Opening and sorting mail, scanning and filing

• Recording tracking information on incoming checks/payments and packages.

• Outgoing mail projects as assigned.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS AND ABILITIES)

• High school diploma or GED equivalent
• Preferred Property Management experience 1+ year experience
• Prior experience in a call center/contact center/customer service preferred
• Effective decision-making and initiative
• Ability to operate a computer, telephone systems, mobile phone while seated for extended periods of time
• Must be proficient us Microsoft Suite and other computer programs
• Strong communication skills, with a pleasant voice, maintain composure, and build rapport among customers

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITY

This position has no direct supervisory responsibilities.

TRAVEL

None.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

VineBrook Homes LLC (“VineBrook”) is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. VineBrook considers all applicants for employment without regard to race, color, sex, sexual orientation, gender, gender identity, age, religion, national origin, pregnancy, child or spousal support withholding, disability, marital status, genetic information, citizenship/immigration status, military/veteran status, or any other status protected by federal, state, or local law. VineBrook makes hiring decisions based solely on qualifications, merits and business needs at the time. Upon request, VineBrook will reasonably accommodate applicants with a disability who need accommodation during the application process, unless accommodation creates an undue hardship to the company.  We are also a Drug Free Workplace. As permitted by law, qualified applicants will also be required to pass a drug screening before beginning employment.