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Position Summary:
Provide operational leadership to a team of salaried supervisors and hourly workforce to ensure the execution of daily tasks and activities including parts follow-up, supplier management, customer service operations in a manner consistent with company services and objectives. Supervises most processes which directly impact our team and customer. Responsible for making corrective action and disciplinary decisions up to written warning level. Involved in the hiring process and leading customer meetings. Reviews and drives account specific KPI’s based on parts follow-up requirements. Strategically aligns and leads team to achieve account goals. Partners with supervisor team to put processes in place to exceed customers’ day-to-day expectations. Actively looks for continuous improvement opportunities to streamline daily processes and activities.
This position is located at the Penske facility in Dearborn, MI. Candidate must be willing to work 5 days onsite during launch and training. We will then migrate to a hybrid modal of 3 days in the office 2 days remote. This is subject to change if the business dictates a need to be back in the office 5 days a week.
Major Responsibilities:
People:
-Partner with supervisors to communicate and drive performance standards that are specific and measurable, ensure team is fully staffed, play an active role in the interview process, and provide recommendations for hire, monitor attendance, productivity, and other performance markers and provide counseling and/or recognition to associates as needed.
Operations:
-Lead supervisory logistics operations including customer service, material follow-up, supplier compliance, backorders, ensure proper documentation and procedure controls are in place to lead the account. Evaluate and recommend changes in preferred work methods to increase productivity of operations. Assist in new associate training, provide relief coverage for operational duties when associates utilize time-off or are absent from the shift. Have a thorough working knowledge of the accounts operating systems in order to ensure operational compliance and correct exception resolution. Complete all necessary records and reports in a timely and accurate fashion.
Safety:
-Ensure day-to-day management and associate activities are in alignment with the location safety strategy, provide associates with communication, training, feedback, and direction to ensure safe performance, Ensure compliance with all applicable regulatory agencies and company policies and procedures.
Growth / Customer Experience:
-Understand the location-specific customer goals & objectives, ensure the customer knows that we are committed to helping them meet their objectives, determine areas that could benefit from Continuous Improvement efforts.
Other projects and tasks as assigned by manager.
Qualifications:
-2 - 5 years related functional experience.
-Bachelor’s Degree strongly preferred
-Previous experience in a supervisory role
-Must have strong attention to detail and effective communication skills
-Strong customer service skills
-Must be skilled in problem solving with a continuous improvement mindset
-Needs to be able to manage multiple tasks and prioritize time sensitive situations
-Ability to lead and develop a team of salaried supervisors
-Must be able to develop and maintain a strong professional relationship with the customer
-Strong written/oral communication and organizational skills are required
-Advanced computer skills including Microsoft Word, Excel, Outlook, and PowerPoint required
-Regular, predictable, full attendance is an essential function of the job
-Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required.
Physical Requirements:
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.
Penske Logistics is a wholly owned subsidiary of Penske Truck Leasing. With operations in North America, South America, Europe and Asia, Penske Logistics provides supply chain management and logistics services to leading companies around the world. Penske Logistics delivers value through its design, planning and execution in transportation, warehousing, and freight management. Visit www.PenskeLogistics.com to learn more.
About Penske Logistics
Penske Logistics engineers state-of-the-art transportation, warehousing and freight management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more.
Job Category: Logistics/Supply Chain
Job Family: Operations
Address: 15041 S Commerce Drive
Primary Location: US-MI-Dearborn
Employer: Penske Logistics LLC
Req ID: 2413875
Learn more about this Employer on their Career Site
