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Plays a key role in driving large scale change initiatives to deliver intended business results on time and on budget. The Manager is actively involved in all stages of the end-to-end program lifecycle, starting with initial identification of business opportunities issues and the potential change implications of implementation. Work can also include helping leaders identify what the problem really is, determining solutions and then designing effective change strategies to support implementation with minimal business disruption. The Role requires significant partnership with business leaders, HR business partners and other functional areas. This position will also be responsible for actively contributing to the continued evolution of Walgreens change capabilities via the design and development of industry leading best practices, and socialization of user-friendly approaches to change management that can help drive desired business results.
Job Responsibilities:
- Supports strategic programs by working with leaders and applicable partners to determine change management solutions to problems or opportunities. This includes assessing the impacts to capabilities, workflow, tools, roles, mindsets and behaviors. Defines and scopes the needed change management work to achieve program and business objectives. Creates a comprehensive change plan to enable strategic programs to deliver fully on objectives.
- Develops the change management plan based on a situational awareness of the details of the change and the groups being impacted by the change. Applies a structured change management approach and methodology for the people side of change caused by projects and change efforts. As part of this, drives the development of actionable and targeted change management strategies and plans, including communication, sponsor roadmap, coaching, training, sustainment and adoption, and resistance management.
- Develops applicable OD solutions to support the overall project and change plan. This includes working with COE and HR experts in areas of organization design, team development, strategic planning, building organization capabilities and strategic workforce planning.
- Participates in and may lead cross functional teams on major strategic programs to support organizational alignment, business readiness, stakeholder engagement, communications, etc.
- Ensures quality and consistency of organizational change management services provided across Walgreens. Provides support to programs to assess the effectiveness of change management across Walgreens. Creates and manages measurement strategies to track adoption utilization and proficiency of individual changes. Presents findings to sponsors and other leaders.
- Supports the execution of plans by employee facing managers and business leaders. Serves as an active and visible coach to executives, managers and supervisors. Provides direct support and coaching to front line managers and supervisors as they help their direct reports through transition.
- Partners with project management Team, HR Business Partners, business unit executives and project owners to drive organizational change plans. Collaborates with project teams to integrate solutions and change management activities into the overall project plan. Collaborates with other key partners such as Communications and Learning and Development in the formulation of plans and activities to support project implementation.
- Identifies the need for external change consulting support as needed for an assigned project. Determines required budget and works with project leads to build into upfront business case. Manages the day to day work of any hired consultants through delivery of deliverables and the resulting budget.
- Participates as an active member of Culture and Team Member Experience COE. This includes collaborating across project to ensure best thinking and identification of integration points across our work.
- Develops, mentors, and coaches change management consultant team members.
Walgreens (www.walgreens.com) is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170-year heritage of caring for communities. WBA’s purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation’s medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide.
The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law.
To review benefits, please visit jobs.walgreens.com/benefits.
"An Equal Opportunity Employer, including disability/veterans".
Basic Qualifications
- Bachelor degree and at least 2 years of experience of organization development with experience in the disciplines of change management methodology, organization design, communication, training performance support, or organizational readiness or High School GED and at least 5 years of experience of organization development with experience in the disciplines of change management methodology, organization design, communication, training performance support, or organizational readiness.
- Experience in one or more of the following OD areas: organization design, building organization capabilities, planning, post-merger integration, leadership team development, leadership coaching.
- Experience with project management for example planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives.
- Experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
- At least 1 year of direct leadership, indirect leadership or cross functional team leadership.
- Willing to travel up to 15% of the time for business purposes within state and out of state.
Preferred Qualifications
- Masters Degree or MBA
- Experience identifying operational root causes and recommending and implementing strategies to resolve problems.
- Experience leading change management teams and/or work from a strategic level.
- Experience establishing and maintaining relationships with individuals at all levels of the organization.
- Experience using time management skills such as prioritizing organizing and tracking details and meeting deadlines of multiple projects with varying completion dates and within budget guidelines.
