Patient Access Representative Lead - Minneapolis, MN

$1,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

Job Summary: Responsible for greeting and welcoming patients in person.  Provides a standard registration process by collecting demographic and financial data and enter information into a electronic medical record.

Location: 800 E 28^th St, Minneapolis, MN 55407

Primary Responsibilities:

• Greets and welcomes patients in person
• Collects demographic and insurance information
• Checks in and interviews patients to complete the registration process
• Obtains signatures from patients as needed
• Directs patients to their appointment or procedure
• May assist in scheduling add-on appointments
• Documents any issues and resolutions in electronic medical record
• Resolve claim issues or registration errors on patient accounts and in assigned work queues
• Uses resources, tools and procedures to complete registration for complex accounts 
• Verifies insurance eligibility and benefits information for payers and interprets results focusing on complex billing situations
• Obtains cost information and explains information to patient if necessary
• Collects on patient financial obligations 
• Handles complex questions as needed
• Screening and approve patients for financial assistance programs, and financial counsel as needed 
• Provides technical or functional direction for employees
• Assists patients in completion of request for information forms and submits to appropriate department
• Provide customer service for inbound and outbound telephone calls
• Collaborates with leaders to ensure the team operations are staffed and working effectively and coordinates the workflow among the employees
• Identifies and brings forward trends to leadership related to daily site activities
• Exhibits behaviors and expectations that are consistent with leadership roles
• Completes Quality Audits as assigned per department guidelines
• Participates in the orientation and training of employees and provides feedback to leadership
• Will participate in on-call rotation as defined by site
• Assists and supports team in all roles
• Other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Must be 18 years or older
• 2+ years of revenue cycle experience in a healthcare/hospital setting
• 2+ years of customer service experience
• Intermediate level of proficiency with Microsoft Office products
• Ability to work 40 hours/week, starting between 8 - 9:00am Monday - Friday

Preferred Qualifications:

• Epic experience
• Experience with electronic medical records 

Physical Demands

• Consistent walking, standing, bending, turning, etc.
• Lifting weight Up to 10 lbs. occasionally, up to 2-5 lbs. frequently 

**PLEASE NOTE** The sign-on bonus is only available to external candidates.  Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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