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We are looking for a reliable Customer Service Representative to perform tasks that will help us grow our business and maintain current customers.
Compensation range $23-24/hr. based upon experience.
At GFL our goal is to invest in our people and provide opportunities to grow for life!
Our employees are affectionately known as team green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE!
15 days of paid time off
4 medical plan options including an HSA with employer contribution & match program, dental, and vision coverage.
401(k) with an employer match
Paid holidays
Employee Assistance Program with free counseling services.
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Key Responsibilities:
- Provide excellent customer service and professionalism to all customers.
- Field phone calls and set up work orders and dispatch accordingly.
- Respond promptly to customer inquiries.
- Handle and resolve customer issues.
- Obtain relevant information to handle product and service inquires.
- Provide established pricing and assist in confirming scheduling if needed.
- Retrieve pertinent customer information for credit approval in order to set up new customer accounts when Sales Team requests help.
- Manage customer’s accounts.
- Accounts Receivable and collection (when needed).
- Keep track and follow up on customer interactions when necessary.
- Tracking of data in Teams.
- Provide feedback on the efficiency of the customer service process.
- Work closely with drivers for Logistics routing and dispatch.
Position Requirements:
- Minimum of 2 years CSR experience.
- Associate's degree a plus but not required.
- Ability to organize multiple projects.
- Microsoft Teams knowledge a plus but not required.
#GFLTalent
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We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com
