Hotel:Â
Des Moines Embassy SuitesRooms Operations ManagerFull timeAtrium SPIRIT – where teamwork, passion and appreciation ignite service excellence
Become our next Rooms Operations Manager at the Des Moines Embassy Suites and join a team dedicated to delivering outstanding hospitality! Be part of a premier hotel with 234 rooms, over 20,000 sq. ft. of flexible event space, and exceptional amenities, all designed to create unforgettable experiences for our guests.
The Rooms Operations Manager will be tasked with the following duties, responsibilities, and assignments:
- Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline;
- Ensure that Associates are meeting guest needs and appropriately responding to any guest concerns and escalating as appropriate;
- Create a best-in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, increasing guest loyalty, and maintaining relationships;
- Manage a team which will address property condition, cleanliness, and quality of product throughout the hotel;
- Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner;
- Ensure financial goals of the department and the hotel are being met by managing labor costs; controlling expenses for supplies and equipment, and determining revenue-driving initiatives;
- Perform or assist with cleaning duties as necessary ensuring the hotel is achieving Cleanliness Assured Standards;
- Evaluate and recommend revenue driving initiatives and monitor revenue performance;
- Recommend and implement approved changes that could improve service and increase operational efficiency;
- Practice hotel emergency procedures to include fire, life, and safety;
- Ability to serve as Manager on Duty; and
- Any and all other work as required to complete the primary purpose of the position.
Salary Range: 58k-75k
What you will need to be considered for this role:
Minimum 2 years of hospitality, front desk or housekeeping experience,
At least 2 years of prior supervisory experience
High school diploma or equivalent
Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams
What will set you apart:
Bachelor’s Degree in related field
Physical:
Able to lift 50lbs occasionally
Able to lift 10lbs regularly
Able to stand/or walk for duration of scheduled shift
Other:
Able to work a flexible schedule to include evenings, nights, weekends, holidays, and special events
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When you’re an Atrium Associate, you’re a part of a crucial workforce providing the ultimate ‘Home Away From Home’ for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:
- Daily Pay
- Significant Travel Discounts on Marriott and/or Hilton properties
- 401k Plans
- Medical Insurance
- Other property specific benefits
Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.
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