Senior Program and Change Management Consultant - Research & Engineering

FM is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.

Helping maintain business continuity has been our mission since 1835. We extend our loss prevention philosophy to all aspects of our own business and are equally committed to investing in our communities and making a sustainable difference to the environment. Resilience is responsible.

The Engineering & Research (E&R) department is looking for a Senior Program and Change Management Consultant who can establish and implement a new operating model, oversee and manage the portfolio, and lead multiple programs with precision and expertise. They serve as a trusted advisor for E&R leadership looking to tackle business problems, delivering maximum value to both internal and external clients. They will establish standards and processes, and guide portfolio development and delivery of multifaceted, multi-year initiatives, which are primarily business (non-technology) focused.

As a solution design driver, our Senior Program and Change Management Consultant identifies key opportunities for improvement, optimizes resource allocation, and develops strategic recommendations that drive organizational success. They work closely with stakeholders to align and detail out the solutions, ensuring a smooth and efficient initiative execution.

Throughout the initiative execution process, the Senior Program and Change Management Consultant coordinates with stakeholders to plan key milestones, monitor and report progress, with an emphasis on business objectives and value delivery. They also ensure efficient resource deployment, dependency management, and risk and issue management to mitigate program volatility with respect to scope and quality changes. Our principal consultant ensures effective integration of change management needs to drive appropriate levels of engagement and adoption, resulting in successful program outcomes.

RESPONSIBILITIES

• Develops and sustains trusted advisor relationships with executives, senior leaders, and all levels of the organization, including Business/Initiative Leads.
• Establishes and manages a strong portfolio/program/project structure and plan with clear ownership and accountabilities that expedites decision-making, aligns the organization on outcomes, progress, timelines, deliverables, and impediments, and enables effective communication and transparency.
• Leads conversations to define, clarify, and control project scope, objectives, and resolve conflicts.
• Actively drives the problem-solving process and designs solutions to address critical business challenges. Provides consultation to implement effective solutions across people, process, and technology.
• Drives effective delivery leveraging hybrid delivery approaches that integrate change management and resource requirements.
• Supports prioritization of solutions based on alignment to business goals and plans.
• Facilitates benefit identification and realization strategies.
• Mentors other leaders and/or direct reports in understanding and implementing new operating model standards and processes, as well as in the effective execution of projects
• Leads, supports, coaches, inspires, and motivates project teams, defining deliverables, prioritizing focus areas, and ensuring measurable results.
• Estimates, monitors, and controls program costs. Proactively works with teams, portfolio managers, and leadership to address financial risks/issues.
• Continually measures the success of change adoption efforts and program execution to ensure predictable outcomes that support business strategy.

This role will be located at our office in Johnston, RI or Norwood, MA. Travel will be required between offices on as needed basis.

SKILLS:

• Strong leadership and project management skills, including the ability to navigate complex organizations, build high-performing teams, deliver using hybrid execution methodologies and drive successful outcomes.
• Skilled at ensuring the adoption of large-scale changes such as value measurement and change management, with a focus on driving successful outcomes.
• Ability to anticipate, identify, and implement practical solutions to complex problems, while maintaining a strong attention to detail and a strategic focus.
• Exceptional problem-solving skills with the ability to analyze complex problems and develop creative and structured solutions.
• Strong communication skills, including the ability to communicate and adapt communication to all levels of the organization, from executives to front-line employees (includes oral and written presentation skills).
• Ability to multi-task, work well under pressure and build credibility/rapport quickly
• Strong facilitation skills and ability to drive outcome focused and value driven interactions.
• Strong business acumen with the ability to understand and draw connections between interdependent initiatives.
• Proficient in standard documentation tools such as Excel and PowerPoint, and able to quickly learn and adapt to new tools.

REQUIREMENTS

Bachelor’s degree; MS or MBA a strong plus

10+ years of experience in portfolio project management, strategic program management or consulting roles

History working in roles requiring high levels of engagement and consultation with executive teams and senior leaders.

Successful track record of leading cross-functional product or service delivery programs over multi-year timeframes containing hybrid delivery approaches (both iterative and sequential execution)

A proven ability to align execution with KPI or value-based measurement approach for achieving outcomes.

Broad and deep business knowledge and experience (preferably in insurance, property loss prevention or research).

Demonstrated Proficiency in handling large and complex data sets and expertise in understanding and connecting digital capabilities to people and process.

The position is eligible to participate our comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, paid time off allowances and much more.

FM is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.

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