Certified Medical Assistant

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Primary Care

Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.

Duke Nursing Highlights:

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance (based on eligibility)

The Medical Assistant, Cert ified functions as an integral member of theinterdisciplinary healthcare team in providing direct patient care. TheMedical Assistant, Certified performs routine administrative and patientcare supportive duties in a H ealth System medical practice that assistmedical and/or nursing staff in the examination and treatment ofpatients and ensure the clinic/office r uns smoothly.

Clinical responsibilit ies:The CMA takes medical histories and records vital signs, explainstre atment procedures to patients, and prepares patients for examinationsand procedures.Patient care support responsibilities may include assisting the medicaland nursing staff during examination and procedures, collecti ng andpreparing laboratory specimens, performing basic laboratory test i n theclinic/office, taking electrocardiograms, removing sutures/ staples ,changing sterile and non-sterile dressings, promoting patient/familyund erstanding of the educational content and his/her involvement in theplan of care, and documenting in the patient record.Other clinical support r esponsibilities include disposing ofcontaminated supplies, instrument pr ocessing, high level disinfectionand sterilization of medical instrument s, telephoning prescriptions to apharmacy, preparing and administering m edications as directed by aphysician, and authorizing drug refills as di rected. Performs otherclinical functions as delegated and supervised by the physician.Administrative responsibilities:The CMA greets patients, a nswers telephones, schedules appointments toinclude arrive appointments in MaestroCare, checkout patients, andreferral scheduling; arranges for hospital admissions and laboratoryservices, updates and files patient me dical records, fills out insuranceforms, handles billing, bookkeeping to include receiving copays andcollections on account balances; correspond ence, and ordering clinicaland clerical supplies and forms. Performs oth er administrative duties asdirected.May be requested to be a liaison for clinic activities such as JointCommission and falls and/or participate in clinic committees.

Good customer service skills.Work requires the ability to understand and follow oral and writteninstructions generally acquired through a hig h school education andmedical assistant programming.Heavy lifting and th e ability to transport stretcher and wheelchairpatients may be required. Working knowledge of sterile techniques and special procedures that area pplicable to work performed.Working knowledge of procedures and techniqu es involved in administeringroutine and special treatments to patients.W orking knowledge of sanitation, personal hygiene and basic health andsaf ety precautions applicable for work in a clinic setting. Workingknowledg e of infection control procedures and safety precautions.Age specific co mpetencies.Daily clinic preparation process; registration, scheduling, c hargeposting, order entry. Able to document and communicate pertinentinf ormationAbility to establish and maintain effective working relationship s withpatients and clinic staffTyping skillsMedical terminologyLevels II and III -- Ability to independently seek out resources andwork collabor atively

N/A

Minimum Qualifications

Education

Level I -- Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required. Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required. Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required. Level IV -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.

Experience

Level I -- No experience required. Level II -- 1 year of clinical experience as a Medical Assistant, Certified in a clinical setting. Level III -- 2 years of clinical experience as a Medical Assistant, Certified in a clinical setting. Level IV -- 3 years of clinical experience as a Medical Assistant, Certified in a clinical setting. Note: 1 year of experience will be provided for an Associate degree in Medical Assisting. General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II, III, and IV.

Degrees, Licensures, Certifications

Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level II -- Certification byAAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level IV -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.