Associate Patient Care Coordinator - El Paso, TX

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.  

The Supportive Care Associate Patient Care Coordinator is responsible for scheduling all new patient evaluations, follow up appointments, answering phones and mapping routes for home visits.

Location: 7430 Remcon Circle, El Paso, TX

Schedule: Monday-Friday, 8am-5pm MST

Primary Responsibilities: 

• Schedules all new patient evaluations for Supportive Care
• Schedules all follow up appointments for Supportive Care Providers, RNs, SWs and LVN/LPNs
• Verifies patient insurance eligibility prior to each visit
• Completes timely patient appointment reminders
• Responsible for mapping patient home visit driving routes for Supportive Care providers using web based applications to ensure maximum drive time efficiency
• Completes intake for all new patient referrals
• Updates and maintains master list of Supportive Care Patients for reports
• Answers phones, resolves call or routes to appropriate contact
• Maintains timely and accurate documentation of all patient interactions
• Manages medical records (Requests, verifies receipt of, maintains, files/scans, prepares for schedule)
• Ensures all correspondence is scanned and/or filed in timely manner
• Processes requests for medical records release and maintains appropriate logs, etc.
• Greets patients as they arrive and manages 20-minute wait time (As applicable)
• Assists patients with intake processes including copying required documents (As applicable)
• Collects co-payments, co-insurance and deductibles and issues receipts (As applicable)
• Manages cashier box and daily deposits according to company policies (As applicable)
• Processes walk-in patients and visitors (As applicable)
• Performs all other related duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• High School Diploma/GED (or higher)
• 1+ year(s) of customer service or medical office experience 

Preferred Qualifications:

• Bilingual in Spanish/English
• Healthcare or medical office experience 
• Working knowledge of medical office procedures and medical terminology
• Working knowledge of EMR 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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