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InterDent is a leading Dental Service Organization (DSO) supporting 175 practices under the brands “Gentle Dental” and “SmileKeepers.” We support over 2,000 team members and serve patients in eight states including Arizona, California, Hawaii, Kansas, Nevada, Oklahoma, Oregon, and Washington.
At InterDent, our vision is to provide exceptional, lifelong, integrated oral healthcare services. We enhance the quality of our patients’ lives by providing accessible oral healthcare, which is paramount to overall health and wellbeing. We focus on a commitment to patient care, operational and clinical excellence, personal accountability, building relationships, and seeking out innovative and creative approaches to support our patients and teams.
The position works out of our corporate office in EL Segundo, CA.
Pay Information:
$18.50 - $24.00 per hour + monthly bonuses
Responsibilities
- The lead’s primary role is to support senior call center management. Reach and exceed all operational and department goals as well as patients expectations.
- Set the tone and the pace through their leadership skills, personality, standards and example.
- Must be knowledgeable of all policies and procedures and have the good judgment to know when to deviate from those policies and procedures in the best interest of the department.
- Will help train employees both formally and informally to help meet our department goals.
- Will utilize CXSync Dashboard to monitor call volume and ensure there is enough coverage to handle calls coming in.
- Will handle escalated calls and collect the necessary information if the issue is not resolved.
- Position requires flexible working schedule Monday through Friday with potential for Saturdays.
- Additional tasks but not limited to:
- Fulfill Inbound PSR Responsibilities
- Help with New Hire On-Boarding Training
- Help with Call Center Fun Activities (Birthday, Potlucks, etc.)
- Assist with Monthly Meeting
- Audit PSR Logs
- Prepare and maintain daily, weekly and monthly reports.
- Report Technical Issues if necessary
Requirements
- PSR experience 1 year requirement  Â
- Proficiency in Excel and WordÂ
- Working knowledge of the web, browsers, e-mail and the internet.
- Effective listening and strong verbal and written communication skills.
- Excellent analytical and problem solving skills.
- Flexibility, multi-tasking in fast paced work environment, and willingness to adjust work schedule based on business needs.
- High level of integrity.
- Ability to maintain confidentiality
- Detailed oriented, with strong organizational and customer service skills
- Ability to maintain a professional appearance at all times
Benefits:
- Employee Assistance Program
- Medical and pharmacy, dental, vision (for employees and their families)
- Basic life, AD&D, and long-term disability insurance
- 6 Paid holidays and 2 Paid floating holiday
- PTO (80 hours per year for hourly)
- 401k plan and deferred compensation plan
- CE credits
- Career opportunities to advance with the company.
