Supervisor of Clinical Administration - Minneapolis, MN

Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Maintains health information in both paper files and electronic systems. Reviews charts for accurate information, processes release of information requests (ROI) and locates and delivers medical and dictation records. May mentor and train staff and help guide work for associate and intermediate staff.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime. Employees are required to work onsite  at least 2 times per month and some days from home.

We offer 4 weeks of paid training. The hours of training will be based on your schedule or will be discussed on your first day of employment.

If you are within commutable distance to the office at 2925 Chicago Ave South Minneapolis, MN 55407, you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges.

Primary Responsibilities:

• Supervise and motivate a work team while maintaining high standards.
• Managing day to day operations of team’s workflow (PTO, scheduling, etc.).
• Act as onsite hospital departments liaison for medical records.
• Organizes and maintains health information records.
• Reviews electronic chart documentation ensuring correct patient, location, and no duplicate information.
• Manages requests for documentation and information.
• Scans and edits documents in the electronic medical record.
• Locates, logs, retrieves, files, and delivers medical records stored in various mediums and systems.
• Distributes reports and results.
• May train and mentor co-workers.
• Analyzes documentation and tracks completion to meet regulatory requirements.
• Promotes principles of health information accuracy, transparency, currency, accessibility, relevancy, and reliability.
• Other duties as assigned.

This is a customer service environment. You’ll need to be efficient, productive, and thorough dealing with our members.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• 2+ years of customer service experience
• 2+ years of clerical or administrative experience
• Experience as a team lead, supervisor, or manager.
• Experience working with medical records
• RHIT (Registered Health Information Technician) or RHIA (Registered Health Information Administrator) certified
• Experience with Microsoft Word, Microsoft Excel (create, edit, save documents and spreadsheets) and Microsoft Outlook (email and calendar management)
• Ability to work a hybrid schedule, at least two days onsite per month at 2925 Chicago Ave South Minneapolis, MN 55407
• Ability to work full-time, Monday - Friday between 8:00am - 5:00pm including the flexibility to work occasional overtime given the business need

Preferred Qualifications:

• 2+ years of experience in health information management (HIM)
• 2+ years of experience working in a health-related environment
• 2+ years of medical terminology experience

Telecommuting Requirements:

• Reside within commutable distance to the office at 2925 Chicago Ave South Minneapolis, MN 55407
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. 

#RPO #RED