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EchoStar has an exciting opportunity for a Manager - Airline Technical Operations in our Hughes Network Systems division. This position will be located at the customer site in Atlanta, GA. This customer-facing role will oversee the day-to-day operations of the Maintenance Control Center. If operating cutting-edge In-Flight Entertainment and Connectivity products and services interests you, Hughes is a great place to enhance your career. We are looking for an experienced technical operations leader with knowledge of all aspects that make up a global mobility ecosystem with focus on Airline Inflight Connectivity (IFEC) Systems. Launch your new career at Hughes and seize the opportunity to develop your skills and knowledge in the industry and exceed your potential.
Responsibilities:
- Provide leadership and direction to the MCC team, including Maintenance Controllers and support staff.
- Monitor and coordinate aircraft maintenance activities, ensuring compliance with regulations and safety standards.
- Manage maintenance schedules, resource allocation, and workload distribution.
- Collaborate with the airline customer to prioritize maintenance tasks and optimize operational efficiency.
- Handle escalated issues and incidents, making critical decisions when necessary.
- Ensure that all maintenance activities align with company policies and industry best practices.
- Communicate with various stakeholders, including airline technical operations, aircraft and liaison engineering, and logistics personnel.
- Analyze MCC performance metrics and implement improvements to enhance operational effectiveness.
- Stay updated on industry developments, regulations, and safety protocols.
- Provide coaching, training, and performance evaluations for MCC personnel.
- Provide the Technology Development team technical and monitoring system requirements, such as dashboards, fault management, incident management, and reporting.
- Training: Develop and maintain comprehensive training programs for MCC personnel, including Maintenance Controllers and Technical Support Personnel.
- Documentation and Records Management: Create, organize, and manage documentation related to MCC processes, maintenance procedures, and regulatory compliance.
- SLA and Reliability management: Ensures that SLAs reliability reports are aligned with business objectives and regularly reviewed to meet changing requirements.
- Develop clear, well-organized, and comprehensive processes and procedures to meet operational and business requirements.
- Apply logical reasoning and critical thinking to deliver valuable insights and contributions.
Basic Requirements:
- Bachelor’s degree in aviation management, Engineering or related field or combination of education, experience and/or military
- 7+ years of leading a team
- Previous experience in airline maintenance
Preferred Qualifications:
- MS in Aeronautical, Electrical, Computer, Mechanical Engineering, Computer Science or related field.
- In-depth knowledge of aviation regulations (FAA or equivalent) and industry standards.
- Strong leadership and team management skills.
- Excellent problem-solving and decision-making abilities.
- Effective communication and interpersonal skills.
- Proficiency in using MCC software and tools.
- Ability to work under pressure in a fast-paced environment.
- Project management experience is a plus.
- Traveling required to meet the needs of the project scope
Will be eligible for discretionary bonus, with funding based on company performance.
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