Associate Patient Care Coordinator - Eugene, OR

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

Optum’s Pacific West region is redefining health care with a focus on health equity, affordability, quality, and convenience. From California to Oregon and Washington, we are focused on helping more than 2.5 million patients live healthier lives and helping the health system work better for everyone. At Optum Pacific West, we care. We care for our team members, our patients, and our communities. Join our culture of caring and make a positive and lasting impact on health care for millions.

The Associate Patient Care Coordinator (Rheumatology) is responsible for greeting, providing excellent service, and valuing patients, providers, staff and others as the highest priority. It is the responsibility of the Registration Specialist to competently assist patients prior to and during their appointment by obtaining and updating the patient’s personal and insurance information into our systems. By serving patients in a professional, cheerful and helpful manner this position acts as a liaison between the patient, provider and other staff members to ensure that patients receive the care they need.

Location: 1650 Chambers St. Eugene, OR 97402. Training will start onsite at 1007 Harlow Rd. Springfield, OR. 

Schedule: Monday-Friday, between the hours of 7:30am-5pm PST. 

Primary Responsibilities:

• Greet customers face to face in a prompt, courteous and helpful manner and ensure customer needs are met. Answer questions and provide accurate and helpful assistance to patients and other guests
• Interview and register patients and verify/update patient demographics/insurance coverage in computer
• Collect payments from patients and issue receipts.  Reconcile cash received daily
• Provide assistance to patients. Arrange transportation for customers as needed (taxi, bus schedules, other commuter services).  Schedule transfer services if required for a visit.  Schedule translator as needed
• Assist keeping clinic shared folder updated by processing e-faxes and other documentation
• Book, coordinate and reschedule patient’s appointments as necessary if answering phone.  Relay necessary messages to clinic staff.  Assist in necessary triage of patients to the back office for appropriate clinical decision making
• As needed, act as the Clinic Concierge, greeting, directing and assisting patients and visitors
• Attend meetings as required
• Maintain strictest confidentiality
• Perform other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• 6+ months of customer service experience 

Preferred Qualifications:

• 1+ years of experience with patient registration or healthcare front office
• Experience with insurance plans and billing  

The salary range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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