Retail Associate Manager

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Exciting opportunity! You’re ready for that thrilling step up in responsibility by partnering with the Retail Store Manager to support a team of hardworking, dedicated people every step of the way. Why? Because that caring, go-the-extra-mile mentality is rooted deep within you and you know that when one person succeeds, we all succeed. You’re a born leader. You’re ready to go All IN, leading by example and encouraging your team go-to-bat for customers, bringing passion, insight, know-how, and follow through to every interaction. Along with the Retail Store Manager, you’re ready to empower the team to give it their all in becoming the best in the world at connecting customers to their world. It’s a big responsibility, but the reward is even bigger. Are you ready to take this revolution to the next level? Good, because WE. WON’T. STOP.

Responsibilities:

The Retail Associate Manager works in partnership with the Store Manager to lead and develop the store team in order to deliver T-Mobile's aspirations of earning a place in our customer's hearts and Mobile Expert success. 

• Responsible for infusing every store’s Mobile Experts with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
• Ensure that every need the customer has when coming into the store is met and that employees build the customer’s confidence by making their experience comfortable, simple, and by solving the whole problem.
• Complete observations of Mobile Experts’ interactions with customers, including feedback, to be used in development, training & coaching conversations.
• Effectively manage customer wait time. Keep current on products, services, and promotions.
• Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to the team. Interact directly with Mobile Experts to ensure they meet and/or exceed defined, monthly success measurements completing assigned training on time.
• Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards. Use visual displays and interactive devices effectively. Keep visual displays and devices current. Assist in the execution of Retail Methods & Procedures.
• Ensure team knowledge of store systems. Ensure that teams are knowledgeable about corporate and store communications. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits.
• Also responsible for other Duties/Projects as assigned by business management as needed.

The experience you'll bring:

• 1 year of customer service and/or sales experience, retail environment preferred
• Available to work a varied schedule including nights, weekends, and holidays
• Ability to lead and mentor people to deliver great results
• Outstanding communicator with the ability to interact with teammates and customers

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses
• Benefits for part-time and full-time associates
• Medical, dental, and vision benefits
• Matching 401(k)
• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount
• Generous paid time-off programs
• Phone service discounts
• Education reimbursement
• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn’t do it without someone like you. So, what do you say? Isn’t it time you explored what could become the career move of a lifetime? We invite you to apply today!

Minimum qualifications:

• At least 18 years of age
• Legally authorized to work in the United States
• High School Diploma or GED

T-Mobile's Commitment

Total Target Cash Pay Range: $53,200 - $96,000, inclusive of target incentives

Base Pay Range: $39,900 - $72,000

The pay range above is the general base pay range for a successful candidate in this role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location,  click here.

At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. 

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.