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Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong and communities are vibrant.
LSF is looking for a talented Intake Specialist who wants to make an impact in the lives of others.
Purpose & Impact:
The primary responsibility is conducting and providing oversight to staff to conduct screenings and intakes for residential and community-based services. Working with the management team and the Program Director, the position also assists with the implementation of organizational strategies, policies, and practices to ensure full compliance in all standard areas by way of data utilization. The candidate for this position will demonstrate cultural competency and sensitivity to all service populations, employees, and stakeholders.
Essential Functions:
- Serves as the central point of contact for intake process and receiving referrals being the first line of customer service for residential and community-based services while ensuring full compliance of eligibility.
- Provides training and oversight to staff to conduct and provide a comprehensive screening by telephone or in person to assess the child and family needs to ensure full compliance of all screening processes.
- Gathers information from referral sources (g., parent, child, law enforcement, school, etc.) to determine if the child meets the criteria for services.
- Conducts initial screenings and coordinates the intake/admission process for residential services.
- Makes referrals to other community resources as directed by the Program Director.
- Manages the daily data input regarding admissions, closing of cases, client follow-up, satisfaction surveys and program outcomes measures forms.
- Responsible for daily management of scheduling and conducting residential intakes and waitlists.
- Assists with the implementation of improved intake processes to ensure timely and quality intake and response timeframes.
- Identifies, creates, manages, and maintains statistical data on agency referral and screening process the tracking of intake service delivery and program outcome measures.
- Develops, manages, and oversees an efficient record-keeping and filing system for all client documents.
- Performs other related duties as assigned or requested.
- Provides Program Director with timely monthly admissions data reports.
- Maintains current information regarding community resources and actively assists clients to obtain services from other agencies.
- Provide ongoing screening and intake training for all staff, per agency training schedule.
Other Functions:
Note: The above duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on the assigned area of responsibility, incumbents in the position may perform some or all of the activities described above.
Physical Requirements:
- Must be able to sit for extended periods of hours
- Must be able to help with files for storage
- Must have a valid FL driver’s license
Education and Experience:
Bachelor's degree in human services or a related field from an accredited college or university with a minimum of two years of field experience.
Skills:
- Clerical experience
- Computer knowledge required: Excel, Access, and
- Able to speak English
- Must be able to work in a fast-paced
- Must be able to follow written and oral
- Able to work with the
- Able to work independently and with minimal
- Knowledge of the area
- Requires traveling to surrounding counties specified in the contract, if
Other:
Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.
Principle Accountabilities:
- Reports to Program Director.
- Team player with fellow co-workers.
- Accurate, complete, and timely submission of
- Dependable and
Why work for LSF?
LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.
Amazing benefits package including:
Medical, Dental and Vision
Teladoc (24/7 online access to doctors)
Employee Assistance Program (EAP)
Employer paid life insurance (1X salary)
13 paid holidays + 1 floating holiday
Generous PTO policy (starting at 16 working days a year)
403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
Tuition reimbursement
Lutheran Services Florida embraces diversity, equity and inclusion in all business practices. LSF is proud to be an equal opportunity employer.
