Family and Community Engagement Supervisor (340)

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong and communities are vibrant. 

LSF is looking for a talented Family and Community Engagement Supervisor who wants to make an impact in the lives of others.  

Purpose & Impact: 

The Family and Community Engagement Supervisor works as part of a team in coordinating family services including eligibility, recruitment, selection, enrollment and attendance procedures (ERSEA); assures the provision of parent involvement activities for parents, including fatherhood/male involvement, and social services for HS/EHS children and their families; provides program assistance and guidance to parents and office staff; coordinates and documents referrals to outside agencies; acts as community liaison to promote related projects and departmental activities.  Also responsible for being a lead for child abuse and neglect related activities.  Completes all requirements in assigned areas for licensing and Head Start/Early Head Start (HS/EHS).  Supervises assigned staff.  Participates in the HS/EHS Quality Assurance efforts. 

Essential Functions:

• As a lead and in consultation with the FCE Program Manager/Supervisors/Specialists, writes, reviews and revises Family Community Partnership work plans annually. Develops a system for administering and monitoring the work plan.
• Monitors compliance with the HS/EHS work plan, child care licensing guidelines and the HS Performance Standards. Conducts period chart audits and case reviews.
• Shares responsibility for ERSEA with fellow FCE Supervisors and FCE Program Manager. Monitor waiting list and assures the list is viable each month.  Ensures the program is at full enrollment within 30 days of start of program services and that all vacancies are filled within 30 days through the year.   Coordinates recruitment activities throughout the community.
• As part of the Family & Community Engagement team, establishes procedures for the social services portion of the program with parents and staff that support the effective implementation of services, including fatherhood/male involvement activities and parent volunteers. Supports the Center Directors and classroom staff in ensuring Parent Committee activities and Family Nights are coordinated and offered monthly.
• As part of the Family & Community Engagement team, establishes procedure for the family and community partnership portion of the program that supports effective implementation of services to families.
• Develops and implements a plan and system of continuous monitoring and evaluation of activities within the program to assure that families’ needs are being met.
• Works with other managers/specialists/supervisors/coordinators to develop a system utilizing a child tracking system for implementation of family partnership agreements and tracking referrals, individual contracts, home visits and follow-ups.
• Serves as contact for designated social services partners, continuing to further develop and nurture collaborative relationships.
• Serves as the lead and key coordinator for the child abuse and neglect reporting system. Ensures that other staff is aware of and trained on child abuse and neglect identification and reporting laws. 
• Develops relationships with community partners to whom families can be referred for services.
• Works closely with other managers/specialists//supervisors/coordinators and other agency staff to support arrangements for identification, referrals, parent permission, confidentiality of records, evaluation and individual program planning for children with special needs.
• Coordinates and participates in regular team staffing of children and schedules and facilitates any special meeting related to child staffing as necessary to support participation in the classroom.
• Attends home visits, parent conferences and/or IEP/IFSP meetings when necessary or as requested.
• May assist other staff with transition of HS children to kindergarten or with children transitioning into HS/EHS.
• Determines the collective training needs for assigned FCE staff, coordinating a training schedule throughout the years.
• Plans and directs the work of assigned staff. Observes and gives feedback to staff or volunteers supervised where applicable on at least a weekly basis. Prepares and presents performance appraisals and professional development plans in a timely manner.  Takes corrective action as needed.
• Develops and supports the professional development plan for staff supervised.
• Prepares written or verbal reports to Program Leadership on department activities and status as needed.
• Monitors budget related to social services and parent involvement areas. Completes the identification, purchase and annual inventory of content area supplies and equipment in accordance with the budget.
• Attends all required staff and parent meetings and activities.
• Attends all workshops and meetings as deemed necessary by the Program Leadership.
• Maintains strict confidentiality with respect to HS/EHS children, families and staff in accordance with established policies and procedures.
• Performs other related duties as assigned. 

Education:   Bachelor’s degree from an accredited college or university in social work, health services, or social sciences-related field. Training or course work in early childhood development a plus.  Applicant must have working knowledge of community resources related to health service, disabilities and safety services.  Must possess working knowledge of computer, word processing, spreadsheets and software (MS Word, MS Access, MS Excel, PowerPoint, etc.)   

Experience:  At least three years of experience working in a social services environment that serves culturally diverse low-income children and families, including at least one year of experience in a supervisory role.  Experience working with comprehensive record keeping systems.  Start/Early Head Start experience preferred. Bilingual preferred: English/Spanish or English and other languages present in the local area. Also required: Successful completion of a Level II background screening, local criminal record check and drug screening prior to hiring. 

Physical Requirements: Must be able to lift at least 45 pounds.  Reasonable accommodation may be made for otherwise qualified persons with disabilities.    

Knowledge, Skills and Abilities:

• Considerable knowledge of the principles and practices of social work and human behavior.
• Knowledge of human development and health.
• Knowledge of social services and health services available in the area.
• Knowledge of computer data entry processes.
• Knowledge of family-centered practices.
• Ability to communicate ideas and instructions orally and in writing.
• Ability to write reports and business correspondence.
• Ability to speak before groups of individuals, such as Committees and Staff meetings.
• Ability to calculate amounts by adding, subtracting, multiplying, dividing and figuring percentages.
• Ability to interpret an extensive variety of instructions.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to make recommendations and develop implementation strategies.
• Intermediate computer skills in Microsoft Office (Word, Excel, Access, PowerPoint, etc)

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.  

Amazing benefits package including:

• Medical, Dental and Vision
• Teledoc (24/7 online access to Doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
• Note: Head Start employees paid time off and holiday schedule may differ
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
• Tuition reimbursement

Lutheran Services Florida embraces diversity, equity and inclusion in all business practices. LSF is proud to be an equal opportunity employer.