Hotel:
Franklin Embassy SuitesFront Office ManagerFull timeAtrium SPIRIT – where teamwork, passion and appreciation ignite service excellence
Profile:
Bonus Eligible: Yes
Direct Reports: Yes - Multiple
Reports To: General Manager or Assistant General Manager
Join a team of Embassy Suites Leaders who are passionate about servicing guests, one another all while taking care of the people who make it happen, our associates.
We provide full Health Insurance options including short term and Long term disability. Vacation Plans include holidays, sick time, and vacation time off. 401k plan with a company match and most importantly a career with real emphasis on promoting our hard working talent from within.
Hotel is conveniently located in the suburbs of Nashville with less than 30-minute commute to and from the center of Downtown Nashville.
This is a great opportunity to grow in the hospitality industry with leadership teams that will invest back into talent who are looking to make an impact in their careers.
About Atrium Hospitality
Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business:
Perseverance: We will be better today than we were yesterday.
Respect: We treat others the way we would like to be treated.
Inclusion: We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization.
Service : We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome.
Teamwork: Our associates are our family, and we provide them with the resources and support needed to produce the best work environment possible.
Innovation: We strive to develop, share and implement new thoughts, ideas, and methods that improve our company, our operations, and the guest and associate experience.
Primary Purpose:
The primary purpose of the Front Office Manager is to ensure an exceptional guest experience while ensuring all standard operating procedures pertinent to the Front Office Department (including brand and Atrium specific) are being followed.
Work Performed:
The Front Office Manager will be tasked with the following duties, responsibilities, and assignments:
Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline
Ensure that Associates are meeting guest needs and appropriately responding to any guest concerns and escalating as appropriate;
Create a best-in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, increasing guest loyalty, and maintaining relationships;
Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner;
Ensure financial goals of the department and the hotel are being met by managing labor costs; controlling expenses for supplies and equipment, and determining revenue-driving initiatives;
Perform or assist with cleaning duties as necessary ensuring the hotel is achieving Cleanliness Assured Standards;
Evaluate and recommend revenue driving initiatives and monitor revenue performance;
Recommend and implement approved changes that could improve service and increase operational efficiency;
Ability to serve as Manager on Duty; and
Any and all other work as required to complete the primary purpose of the position.
Qualifications:
Required Prior Experience:
Minimum 2 years of hospitality, front desk experience,
Minimum 2 years of prior supervisory experience
Preferred Prior Experience:
2 years of night audit experience
Required Education:
High school diploma or equivalent
Preferred Education:
Bachelor’s Degree in related field
Required Technology:
Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams
Physical:
Able to lift 50lbs occasionally
Able to lift 10lbs regularly
Able to stand/or walk for duration of scheduled shift
Other:
Able to work a flexible schedule to include evenings, nights, weekends, holidays, and special events
Competencies:
(65) Managing Vision and Purpose
Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations.
(15) Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
(60) Building Effective Teams
Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
__________________________________________________
When you’re an Atrium Associate, you’re a part of a crucial workforce providing the ultimate ‘Home Away From Home’ for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:
- Daily Pay
- Significant Travel Discounts on Marriott and/or Hilton properties
- 401k Plans
- Medical Insurance
- Other property specific benefits
Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.
_____________________________________________