Account Manager

This role supports CMU and LCC business by managing the customer relationship locally, with the expectation of enhancing the customer experience. The role will partner with CST, National Sales and Local Sales teams to deliver a positive customer experience. This position is responsible for building relationships with new and existing accounts up to 50% of their time. The main focus is to provide excellent customer support to Sysco customers and ensure last mile issue resolution. Duties and Responsibilities: Manage assigned customers/concepts and handle last mile activities to ensure customer receives product timely and accurately; collaboration with CSM that handles same concepts/customers, partners with transportation, merchandising, and contract sales teams to drive outcomes and influence customer interactions. Liaise with back office and communicate to customer regarding items such as prod credit, special orders, etc. Liaise with local contract sales organization to implement direction, best practices via GSC; act as role model for best practice. Utilize CRM tool for account management which includes managing tasks, communicating across selling team, ensure customer data is accurate. Build and maintain customer relationships as appropriate; in person visits based on customer needs and contracts. Able to have challenging conversations with internal and external stakeholders. Responsible for appropriate escalation as needed.