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Description
SPECIFIC DUTIES AND RESPONSIBILITIES:
- Perform daily system status checks on UPS, servers, firewalls, and switches; report any issues to MIS Manager, Supervisor or appropriate support group.
- Assist in the administration of a Windows 10 environment.
- Insure all incoming phone calls are handled in a prompt and courteous manner.
- Troubleshoot and repair computer, telephone and POS hardware.
- Install hardware and software on networked and standalone PCs.
- Utilize Service Desk software to log, track and close all IT service requests.
- Document, track and monitor all IT service requests in a timely manner.
- Assist in the administration of phone switch and voice mail systems.
- Follow department and company standard operating procedures and policies.
- Other duties as assigned by MIS Manager or Supervisor.
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THE IDEAL CANDIDATE MUST POSSESS:
- Must be at least 18 years of age.
- Must have a High School diploma or equivalent.
- Must be detail oriented, highly motivated, and a self-starter.
- Possess excellent organizational skills and be able to work with little supervision.
- Ability to learn and support new applications.
- Must be capable of lifting and carrying 40 lbs.
- Knowledge of common operating systems and software preferred.
- Some College preferred.
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