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As a people-first company, passionate about continuous improvement, US LBM is proud to provide our associates access to the resources, training and developmental opportunities to empower them to succeed today, while growing professionally and preparing for the challenges of tomorrow.
Position Overview
A logistic lead will direct the work of a team of logistics coordinators and/or drivers. In this role, customer satisfaction is a priority as it is critical to the success of the business. This position is responsible for overseeing and coordinating freight and supply logistics, shipping routes, and delivery to maximize efficiency and ensure customer satisfaction. Additionally, responding immediately to customer questions and complaints, and notifying them of any delays in the delivery schedule is essential to this position.
Essential Job Duties
- Operate safely
- Dispatching
- Printing manifests
- Pre-calling customers
- Load assignments for drivers and delivery helpers
- Schedule transfers
- Communicate with sales team, drivers and customers regarding delivery functions or issues
- Monitor metrics and error tracking
- Provides Excellent Customer Service
- Fleet management
- Driver file monitoring
- Document scanning
- Assist with checking out drivers, scheduling delivery changes, and DOT administrative tasks
- Evaluate and identify methods and procedures to optimize and streamline production processes.
- Print and distribute work picks and consolidated work picks
- Coordinate the use of outside trucks, trailers and transportation services, as needed
- Participates in and completes assigned trainings.
- Administer all phases of time clock management
- Maintains invoice records, posts corrections, maintain filing system
- Complies with all company policies and guidelines
- Other Duties as assigned by Management.
Criteria for Lead
- Working role that leads fewer than 10 associates
- Directs the work of the team - assigns duties & tasks
Knowledge, Skills & Abilities
- Minimum education required-High school diploma or GED or equivalent education and experience.
- Strong administrative skills
- Ability to effectively and professionally communicate with customers, other employees and supervisors using verbal and written skills
- Ability to deal constructively with conflict and recognize potential problems
- Good organizational skills and attention to detail.
- Strong Microsoft Excel, Word, and Outlook skills
- Knowledge of supply management principles and practices
- Proficiency with or ability to learn current technologies (e.g. Smartphone, GPS and other necessary business applications)
- Ability to lift up 25 lbs on a regular basis and 50 lbs on occasion
Criteria for Lead
- 3+ years industry experience / freight handling.
- Excellent teamwork & customer relationships
Demonstration of leadership (all required):
- Mentor new associates
- Willingness to train others
- Safety committee engagement
- Participation in US1 Continuous Improvement Projects
Wisconsin Building Supply, a Division of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.
