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Manage & coordinate a claims team to ensure cost control, appropriate loss payment, staffing, performance measurement & continuous improvement. Ensure compliance, Exchange policies, procedures, & legal & regulatory responsibilities. Communicate Corporate, Unit and Team goals with direct reports and reinforce/monitor behavior that further technical and customer service performance expectations. Ensure effective communication by the unit management team with internal & external customers, communicate & interact with a variety of individuals to address customer services issues in prompt & professional manner.
What you’ll do:
You'll be bringing your expertise to a best-in-class organization that is focused on delivering quality service to our members. As a Team Manager within our Claims Department, you will:Â
Manage and coordinate a claims team to ensure cost control, appropriate loss payments, training, staffing performance measurements, and continuous improvement.
Ensure compliance with Exchange policies, procedures and legal and regulatory responsibilities.
Perform other duties and responsibilities as assigned or required
What you bring:
Bachelor's degree (4 year) or commensurate experience highly desirable.
Technical experience through 5 to 10 years of claims experience preferred.
Strong organizational skills required as well as the ability to multitask
Must be able to delegate and oversee projects and assignments to other employees as directed
Must know or quickly learn corporate policies, procedures and guidelines in many areas and be familiar with various functions within the club.
Planning and delegation (oral and written).
Strong communication skills are a must, as well as excellent interpersonal skills and can effectively lead change.
What’s in it for me?
A career with growth potential.
Our comprehensive and employee centric training provides training programs to help employees acquire various skills necessary to do their jobs and to support career development.
The satisfaction of knowing you provide a meaningful service to our insured’s’ who rely on you for assistance.
Remarkable benefits:
•   Health coverage for medical, dental, vision
•   401(K) saving plan with company match AND Pension
•   Tuition assistance
•   PTO for community volunteer programs
•   Wellness program
•   Employee discounts (membership, insurance, travel, entertainment, services and more!)
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
